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frustrateduserf
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Registered: ‎12-24-2015
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Message 1 of 6

Z50-70 - Number keys, symbols not working, only 5 and 6 can be typed

Hi,

I have a Lenovo Z50-70 laptop that's not even one year old yet, and the number keys on the top row and in the numlock pad area stopped working all of a sudden.

Everything was working fine until yesterday when I tried to enter my password to get onto my computer and it wouldn't let me enter the whole password, it would only let me type in part of the password but not any numbers. Finally after a lot of trying I was able to type in the whole password using the onscreen keyboard. Now no number keys work on my keyboard and it's not letting me type in any of the symbols/special characters that are above the numbers either.

Also the screen brightness control keys on the keyboard don't work at all either.

What can I do to fix these problems so I can type regularly again without having to use the on screen keyboard all the time?

I am not a super-ultra-tech-savvy user, however I read a lot of other articles and I tried changing the language and keyboard settings, I tried to see if the driver needed to be updated but it said it was already up to date, I tried holding down the ctrl alt and fn keys for a while as was suggested in another article, but none of those things helped at all.

Please help me to fix this problem, I never had this happen to me ever before.

I really appreciate your time and consideration, and thank you very much.

-A really frustrated user

 

 

Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

Sr Support Specialist
Posts: 8,156
Registered: ‎11-30-2015
Location: PH
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Message 2 of 6

Re: Number keys, symbols not working, only 5 and 6 can be typed

Hi frustrateduserf,

 


Welcome to the Community Forums,

 

Best to isolate if this is a software issue (within windows) or a hardware problem or hardware settings.

 

1. Have you tried System restore
It would just be jumping to a previous date and not be losing any files , for as long as you don't have anything encrypted.

 

2. If it's a hotkey issue .
Try turning off the computer and turn on using the Novo key (left side page 9) , choose BIOS set up and under configuration tab/ security , change Hotkey Mode (lowest) to enabled ,
Then Exit tab to save and exit (F10)

 

Restart the computer and see if special key works.

 

3. Try going back to the BIOS and go to security tab ,

 

NOTE: just for testing purpose , do not save , Try to type with a special key .

Will it work? Do not save just press the power button down to turn off pc.


4. Try going to BIOS again and on Exit tab and Load optimal defaults then save and exit.

 

Test it with an external USB keyboard too if available.  . 


Update us how it goes .

 

 

Regards,



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frustrateduserf
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Message 3 of 6

Re: Number keys, symbols not working, only 5 and 6 can be typed

Hi,

Thank you for taking the time to respond to me, I appreciate it.

After spending tons and tons of hours and having A LOT of stress looking up this problem on forums and sites all over the internet, I'm beginning to think this is prbably most likely a hardware problem and the keyboard needs to be replaced.

I'm thinking that maybe buying a usb keyboard to plug in might work, although that would be a bit cumbersome with a laptop, still it would be better than having the whole computer wiped and everything lost when the computer is sent in for a keyboard repair.

I'm getting by with the onscreen keyboard for now, but that can be annoying and cumbersome and irritating sometimes.

I also spent a lot of time trying all kinds of different suggested solutions and tricks and fixes and none of them did anything at all or helped at all so all that leads me to think that the keybord is broken now somehow all of a sudden randomly for no apparent logical reason at all whatsoever.

I also have spent a lot of time calling Lenovo tech support, the second time, they told me some stuff to trry and none of that did anything, so then they told me it should be sent in for repair since it's still under warranty.

However, I really don't want to send in the computer unless as a last resort, I can't be without a computer for so long and: I don't know if the repairs will actually be good and will actually work or if the computer will just end up having more problems and be even more screwed up and not working in other random ways when it is returned to me, also I don't want to send in the laptop because it will be wiped and all my documents and data and programs will be lost. and will then have to be tediously reinstalled and put back where they were.

It;s not a hotkey issue, that was tried, and optimal defaults are already in place after a tech support person told me to do that.

I wish there was an easy fix, something I could do that would solve the problem right now...prbably if it was a software problem then it would be easier to fix immediately................................Ugh, it's frustrating, wish there was something more that would really work and fix it, sadly probably there isn't.
frustrateduserf
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Message 4 of 6

Re: Number keys, symbols not working, only 5 and 6 can be typed

Also, why would the whole top row of number/symbol keys and also the brightness controls all of a sudden randomly stop working like this for no apparent reason?

Everything was perfectly fine before up until now and this laptop is not even one year old yet, why is it breaking like this already so soon? The laptop keyboard was perfectly fine until randomly out of nowhere a few days ago this happened.

The previous laptop I owned from another brand was a lot hardier and a lot more durable and never ever had a single problem like this at all whatsoever and I owned that laptop for almost ten years, the keyboard always worked very well exactly as it should.

What would make this suddenly happen randomly like this, and does the fact that this suddenly happened mean that other things on the laptop or the keyboard will randomly stop working one day too?
Sr Support Specialist
Posts: 8,156
Registered: ‎11-30-2015
Location: PH
Views: 9,213
Message 5 of 6

Re: Number keys, symbols not working, only 5 and 6 can be typed

Hi frustrateduserf , 

 

 

Greetings.

 

Having an external USB keyboard would work and its really cumbersome having to tag it along with you.

 

There are another way of fixing the problem .

 

1. You can upgrade your warranty for an Onsite repair  .

Turn around time is os 3 business day . The onsite tech would be bringing the needed parts and call you for an appointment.

 

2. Or just ask for the keyboard to be sent to you.

You can have  a tech guy or even yourself to replace it if you are confident to do so . Allow me to grab you this link (page 48) so that you can review it. . Similar video here

 

Again if those keys do not work on the BIOS screen , most likely it has nothing to do with Windows and it would be a physical thing. 

 

Hope this helped you.

 

 

Regards,



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houssemm
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Message 6 of 6

Re: Number keys, symbols not working, only 5 and 6 can be typed

Hello,
I am having exactly the same problem so it s probably not a hardware issue, is it solved yet or should I give up finding a solution and go for another laptop?
hope I get an answer.
Thanks in advance.

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