12-24-2015 03:14 AM - last edited on 12-26-2015 08:13 AM by Majestic
I have a Lenovo Z50-70 laptop that's not even one year old yet, and the number keys on the top row and in the numlock pad area stopped working all of a sudden.
Everything was working fine until yesterday when I tried to enter my password to get onto my computer and it wouldn't let me enter the whole password, it would only let me type in part of the password but not any numbers. Finally after a lot of trying I was able to type in the whole password using the onscreen keyboard. Now no number keys work on my keyboard and it's not letting me type in any of the symbols/special characters that are above the numbers either.
Also the screen brightness control keys on the keyboard don't work at all either.
What can I do to fix these problems so I can type regularly again without having to use the on screen keyboard all the time?
I am not a super-ultra-tech-savvy user, however I read a lot of other articles and I tried changing the language and keyboard settings, I tried to see if the driver needed to be updated but it said it was already up to date, I tried holding down the ctrl alt and fn keys for a while as was suggested in another article, but none of those things helped at all.
Please help me to fix this problem, I never had this happen to me ever before.
I really appreciate your time and consideration, and thank you very much.
-A really frustrated user
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
12-24-2015 02:07 PM
Welcome to the Community Forums,
Best to isolate if this is a software issue (within windows) or a hardware problem or hardware settings.
1. Have you tried System restore
It would just be jumping to a previous date and not be losing any files , for as long as you don't have anything encrypted.
2. If it's a hotkey issue .
Try turning off the computer and turn on using the Novo key (left side page 9) , choose BIOS set up and under configuration tab/ security , change Hotkey Mode (lowest) to enabled ,
Then Exit tab to save and exit (F10)
Restart the computer and see if special key works.
3. Try going back to the BIOS and go to security tab ,
NOTE: just for testing purpose , do not save , Try to type with a special key .
Will it work? Do not save just press the power button down to turn off pc.
4. Try going to BIOS again and on Exit tab and Load optimal defaults then save and exit.
Test it with an external USB keyboard too if available. .
Update us how it goes .
12-26-2015 02:27 AM
12-26-2015 02:36 AM
12-28-2015 05:59 AM
Hi frustrateduserf ,
Having an external USB keyboard would work and its really cumbersome having to tag it along with you.
There are another way of fixing the problem .
1. You can upgrade your warranty for an Onsite repair .
Turn around time is os 3 business day . The onsite tech would be bringing the needed parts and call you for an appointment.
2. Or just ask for the keyboard to be sent to you.
Again if those keys do not work on the BIOS screen , most likely it has nothing to do with Windows and it would be a physical thing.
Hope this helped you.
10-11-2017 10:06 PM
I am having exactly the same problem so it s probably not a hardware issue, is it solved yet or should I give up finding a solution and go for another laptop?
hope I get an answer.
Thanks in advance.