cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Vulks
Blue Screen Again
Posts: 3
Registered: ‎05-18-2015
Location: UK
Views: 526
Message 1 of 5

Z50 70 USB port gives intermittent / No connection to the Mouse

I'm using a Razer Naga 2014 and when connecting to either usb 2.0 or usb 3.0 ports the connection is intermittent, with the mouse sometimes working then the connection is lost to the mouse. The usb connection seems lose but I do n't think this is the issue. I've updated all relevant drivers. I have tried a basic usb mouse with the same results, starting in safe mode does not fix the problem, I've now run out of idea and one know what the issue could be?

 

Thanks

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 507
Message 2 of 5

Re: Z50 70 USB port gives intermittent / No connection to the Mouse

Dear Vulks

 

Welcome in lenovo community

 

Is this is the first time to use the mouse with this unit, was it working fine before ?

 

Please send us a screen shot of the device manager 

 

Thanks

Alaa



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Vulks
Blue Screen Again
Posts: 3
Registered: ‎05-18-2015
Location: UK
Views: 495
Message 3 of 5

Re: Z50 70 USB port gives intermittent / No connection to the Mouse

Link to picture/image

 

The mouse did work for about a month but then started intermittently droping out on all usb ports and now the mouse very rarely works.

 

Thanks

 

Mod comment: Over sized picture converted to link. Please see About-Posting-Pictures-In-The-Forums

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 460
Message 4 of 5

Re: Z50 70 USB port gives intermittent / No connection to the Mouse

Dear Vulks

 

Can you please restore your machine to the latest restore point when the mouse was acting properly ?

Please let me know if you want to know the steps of the System Resote 

 

Thanks

Alaa



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Vulks
Blue Screen Again
Posts: 3
Registered: ‎05-18-2015
Location: UK
Views: 424
Message 5 of 5

Re: Z50 70 USB port gives intermittent / No connection to the Mouse

The Mouse has worked before and it worked fine for about a month then went
intermittent.



Snapshot attached.



Thanks

Check out current deals!


Shop current deals

Top Kudoed Authors