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ian_moone
What's DOS?
Posts: 2
Registered: ‎11-18-2019
Location: DE
Views: 289
Message 1 of 4

Z50-70 Upgrade Win10 - Realtek Buetooth Problem

Hey guys, I am somewhat desperate. I have been trying to upgade my mother's Z50-70 to Windows 10 from Windows 7. 

 

Naturally, I tried it with the Windows 10 Upgrade Asistant. At some point during the installation it stops and says that Realtek Bluetooth would need my attention. Apparently the drivers are outdated and the Upgrade Assistant won't let me upgrade to Win10 unless I update the BT drivers first. Easy task, right...!?

 

(1) The linked pages in the Upgrade Assistant are all MS sites. The drivers you can download there do not help with Win7. I am pretty sure it's Win10 drivers you can use in case you want to upgrade an older Win10 version. No success to update the Win 7 BT anyhow.

(2) Naturally, I went to Lenovo's site to obtain the driver there. The last Z50-70 driver on the homepage is from 2016, totally outdated and no help whatsoever.

(3) Then I searched the web, no success anywhere. Realtek, Lenovo, MS, you name it. No success anywhere. Only Win10 drivers. 

 

Now, where can I find a Win7 BT driver for the laptop new enough to actually upgrade to Win10? Thanks for your help in advance!

 

BR, Ian

Support Specialist
Posts: 261
Registered: ‎11-04-2019
Location: US
Views: 251
Message 2 of 4

Re: Z50-70 Upgrade Win10 - Realtek Buetooth Problem

 

Welcome to the Community Forums @ian_moone! Glad to have you here.

 

Try uninstalling the Bluetooth driver on the Z50-70 laptop first. 

Just go to: Device Manager > Locate your Bluetooth driver > Select Uninstall.

 

Also, check the box (if available) that says Delete the driver software for this device and click ok and restart device.

Bluetooth driver should be automatically re-installed after restarting device.

 

Once restarted, try updating the Bluetooth driver this link.

 

Update us on how it will went through. Regards.



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ian_moone
What's DOS?
Posts: 2
Registered: ‎11-18-2019
Location: DE
Views: 233
Message 3 of 4

Re: Z50-70 Upgrade Win10 - Realtek Buetooth Problem

Thanks for your response. Unfortunately no success. 

 

I am not allowed to upgrade to Windows 10 unless Realtek Bluetooth is at least on version 1.5.1012.

The driver you offered is still the one from 2016 with a version of 1.3.805.3.

 

Any other ideas where to get this driver?

 

Is the driver available for Win7 at all? I cannot imagine that this laptop is the only one being still with Win7 and the need to upgrade to Win10. 

 

 

Support Specialist
Posts: 261
Registered: ‎11-04-2019
Location: US
Views: 205
Message 4 of 4

Re: Z50-70 Upgrade Win10 - Realtek Buetooth Problem

 

 

Hello again @ian_moone!

 

I'm able to check a previous post that you can check here that does have the same concern as yours.

 

You can also try performing the same steps that was provided on that topic since it's also applicable on the issue.

 

Let us know what will happen. Thanks!



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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