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Jessmc
Blue Screen Again
Posts: 6
Registered: ‎03-20-2017
Location: GB
Views: 2,339
Message 1 of 4

Z50 not booting!

Hi so my lenovo z50-70 laptop has been stuck on the spash screen for about 2 weeks now i've tried all the BIOS suggestions (eg turning to legacy) and in BIOS the harddisk is being detected so not sure if thats the problem?  i have even taken the HDD out to clean and put back in! Now when left  turned on the laptop says "loading files" and then it just goes to the splash screen with the loading wheel spinning forever. Any suggestions? I really can't afford to fork out for a new laptop etc any suggestions are welcome thank you! 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 2,316
Message 2 of 4

Re: Z50 not booting!

Hello Jessmc

Thanks for using the Lenovo forums.

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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Jessmc
Blue Screen Again
Posts: 6
Registered: ‎03-20-2017
Location: GB
Views: 2,312
Message 3 of 4

Re: Z50 not booting!

Sorry should have specified i have tried this multiple times and nothing seems to happen but i will try it again just in case!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,306
Message 4 of 4

Re: Z50 not booting!

Think you dint seat the HDD properly, Try to re-seat the HDD once again to see if issue persist or not. Also, pull CMOS battery and wait ~1min.

 

However, I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Go through this HMM for better hardware understanding.

 

Update us how it goes.

 

 

 

 

Regards,

 

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