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Stovies
Paper Tape
Posts: 3
Registered: ‎08-08-2016
Location: GB
Views: 190
Message 1 of 5

Z50 shutting down

Hi all, I have had trouble with the Z 50 shutting down for no reason and without warning. It is still under warnanty but accrding to Lenovo it's all working all OK.

I have checked the settings and all, but I can't figure it out why it does this just now and again.

 

Any help Guys and Girls Please.

 

Stovies

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 165
Message 2 of 5

Re: Z50 shutting down

Hi there, Stovies          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Could you explain a bit more? Does it immediately shut off, or after it has been running a while?  Does it shut of on AC or when on battery? Will the unit run on battery only?

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Stovies
Paper Tape
Posts: 3
Registered: ‎08-08-2016
Location: GB
Views: 154
Message 3 of 5

Re: Z50 shutting down

Hi Shashi, 

Yes it does shut off immediately.

Today I was watching a video on Facbook and it just switched off :-0. it didn't restart so I waited for 5 min then turned it on again, it was on battery at this time. From what I remember it has done this on power too.

 

The laptop is regularly switched off when not in use and it seems to switch off randomly after about 10-15 min of turning on. This was the first time in about a month or so but I am concerned that this has started up again.

 

A friend thought it could be over heating but I ran a programme to check the temps and they were all low.

 

I ran the Lenovo Hardware scan tool and it came back all OK. so not sure what to look at now?????

 

Stovies

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 146
Message 4 of 5

Re: Z50 shutting down

Stovies, one possible cause of your overheating is the heat sink on your CPU is clogged with dusts, which builds up overtime and decreases heat dissipation efficiency. So cleaning it should be your first step, the easiest way is to get a can of compressed air and blow it into the heat vents and see whether it dislodges any dust.

 

Please find the Z50 HMM here

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Stovies
Paper Tape
Posts: 3
Registered: ‎08-08-2016
Location: GB
Views: 135
Message 5 of 5

Re: Z50 shutting down

Nope its not over heating, the fan is clear.

 

Stovies

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