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02-24-2017

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Z500 cannot connect to any network

2018-10-01, 10:56 AM

A friend have a Lenovo Z500 laptop with Windows 10 which is not capable of connecting to any network.

 

I've tried lots of solutions found on the internet (Update drivers, uninstalling network devices, modificacion of registry,etc...) but no one works.

 

There is no network adapters in "network connections", no wired and no wireless. But they DO appears in device administrator.

 

I've thought that this topic could help: https://forums.lenovo.com/t5/Windows-10/Windows-10-no-network-connections-or-wifi/m-p/2133240#M1200 so I've tried the netcfg -s n command and it is not showing anything

 

Maybe its a hardware problem, I don't know, 

 

Any help will be appreciated.

 

Thanks in advance

 

 

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9682 Posts

11-30-2015

PH

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Re: Z500 cannot connect to any network

2018-10-01, 15:11 PM

Hi danivp,

 

Welcome to the Community Forums.

 

You can try installing back the original Windows version that was on the system.

 

Z500computer models include hardware components not fully compatible with Windows 10. Therefore, upgrading these models to Windows 10 is not recommended. 

 

If Windows automatic drivers update and other driver pack solutions online won't be able to provide the correct driver then best to downgrade the Windows 10 and get back the full functionality of the machine knowing that it is detected in device manager.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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12 Posts

02-24-2017

ES

53 Signins

264 Page Views

  • Posts: 12
  • Registered: ‎02-24-2017
  • Location: ES
  • Views: 264
  • Message 3 of 5

Re: Z500 cannot connect to any network

2018-10-02, 11:11 AM

Hi!

 

I've tried to restore the computer following MS instructions (https://support.microsoft.com/en-us/help/4027936/windows-10-go-back-to-windows-7-or-windows-81) but the computer is not able to do it. It says there is a problem.

 

How can I reinstall the original OS mantaining the activation?

 

I've tried to download Windows Recovery Media from lenovo's page but it says that "This is not a valid Windows machine for the recovery media program"

 

Thanks for your help friendly neighborhood ;-)

 

Regards

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9682 Posts

11-30-2015

PH

6739 Signins

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  • Posts: 9682
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Re: Z500 cannot connect to any network

2018-10-02, 13:30 PM

Hi danivp,

 

Greetings.

 

You can download the Windows 8.1 image here and certified drivers here.

 

This may be a clean installation so be sure you have backed up all your files.

 

Regards



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12 Posts

02-24-2017

ES

53 Signins

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  • Posts: 12
  • Registered: ‎02-24-2017
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  • Message 5 of 5

Re: Z500 cannot connect to any network

2018-10-03, 8:37 AM

Hi Spidey101,

 

I've done the downgrade with excellent results, networks cards are working again!!

 

Thanks for your help!!

 

Regards

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