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3 Posts

10-12-2019

TH

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Z5170 screen freeze, pls help :(

2019-10-12, 12:23 PM

My laptop is lenovo z5170 that bought 4-5 years ago (out of warranty now, never do anything about hardware)

I have screen freeze problem. It happen for few years.

It happen only when i use AMD r9 m375 GPU and play game (Dota2 CSGO etc)

if just watch youtube or movies it not freeze

while screen freeze happen i still can hear sound normal and still can click something and it response to my clicking

but i cant play the game! i must quit game by Task Manager and use keyboard (down arrow + delete) or force shutdown and boot laptop

 

..and this problem solve if i disable AMD GPU in Device Manager and use on-board intel GPU (very bad gaming experience)

so i think it be AMD GPU problem

and if i enable it and try reinstall driver (latest version, the one from lenovo driver CD or lenovo website) or reinstall Windows (7,8,10 i try everything), the problem not solve

 

and now i want to know about sending laptop to lenovo service

- if it AMD hardware problem, it can repair or can buy a new AMD ? if need to buy new, how much?

- about duration for sending laptop and wait for it to bring back, how long? (i live in Thailand)

 

if anyone have same problem, pls share your solution pls. :smileysad:

 

PS. sorry for my english skill btw

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445 Posts

11-04-2019

US

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  • Posts: 445
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  • Message 2 of 4

Re: Z5170 screen freeze, pls help :(

2020-01-03, 12:22 PM

 

Welcome to the Community Forums Jom_!

 

Happy new year to you as well!

 

Sorry for the delayed response, just joined here recently and noticed your post.

 

Do you still need assistance about this concern?

 

Just to also ask:

 

 

  • Can you please provide your laptop's MTM (ex. 80Q600FJPH) for us to check your device's specifications?
  • What Windows OS are you also using for that device?

We'll be waiting for your response.

 

Thanks!

 

 



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3 Posts

10-12-2019

TH

21 Signins

111 Page Views

  • Posts: 3
  • Registered: ‎10-12-2019
  • Location: TH
  • Views: 111
  • Message 3 of 4

Re: Z5170 screen freeze, pls help :(

2020-01-03, 14:32 PM
  • my MTM : 80K6006STA
  • my OS : windows 10 pro 64 bit

thx for reply, still waiting for solution :)

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445 Posts

11-04-2019

US

169 Signins

12767 Page Views

  • Posts: 445
  • Registered: ‎11-04-2019
  • Location: US
  • Views: 12767
  • Message 4 of 4

Re: Z5170 screen freeze, pls help :(

2020-01-03, 15:46 PM

 

Thanks for the response !

 

Try to connect the laptop into an external monitor/display and check if the issue will still occur.

 

Also, you may update your laptop's display driver through this link.

 

Let us know what will happen.

 

Thanks!

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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