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Question

Got a Z570 laptop with the AC plugged in however I am getting an error  "Plugged in but not charging"

How do I fix this error?

Answer

You may want to try below different methods and check which one work for you.

 

Method A:

 

  1. Remove the AC and Battery from the laptop
  2. Press and hold the power button for 30 to 40 seconds
  3. Replace the battery and AC
  4. Boot the laptop up and check if the same message is still displaying
  5. If same error still persist, try to uninstall Lenovo Energy Management, reboot then install the Energy Management software again.

 

Method B:

1.Open Lenovo Energy Management

2.Click on the bottom gear icon between i and ?.

3.Under Battery Health, Click on Start for Battery Gauge Reset. (refer to Fig. 1 below)

4.That should refresh the gauge and let the system finish through the cycle.

 

Method C:

1.Open Lenovo Energy Management

2.Click on the bottom gear icon between i and ?.

3.Under Battery Health, choose "Optimize For Battery Runtime" instead of "Optimize for Battery Lifespan".

Note: The latter option will extend the lifespan of battery by limiting the charging capacity to be between 0-80%. 

 

Fig. 1: This show the choices for your battery health.

battery health.jpg

 

If all else fails and problem still persist, kindly contact support.

Was this information helpful?

Comments
chilli

in addition, you may also try to do the following:

 

1.Open Lenovo Energy Management

2.Click on the bottom gear icon between i and ?.

3.Under Battery Health, Click on Start for Battery Gauge Reset.

4.That should refresh the gauge and let the system finish through the cycle. Smiley Wink

 

Good luck!

Thanks Chilli, your suggestion will be added into the content soon. Smiley Happy