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3 Posts

05-18-2016

US

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Z570 - Boot fails.

2017-04-23, 6:26 AM

I cant boot machine with boot media, access recovery or BIOS.

Its a z570 & was running win10 x64 (Home - i think) without issue...until recent windows update, which is when it would freeze. Tried a couple of times before it stopped booting or responding. 

Initially at this point i could get into recovery mode (i had made and used recovery image usb)

It would stall out, then altogether would not boot nor run BIOS start like normal.

 

I am attaching an image of the error screen.

 

I cannot find any info to troubleshoot/explore root cause,  let alone a solution.

 

Please help as i have exhausted available resources. Thx

 

Sol

 

Or a hardware side issue?

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

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180 Posts

11-28-2016

GB

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Re: Z570 - Boot fails.

2017-04-24, 14:47 PM

Hello ColX

 

Thank you for using the Lenovo forum

 

Please can you confirm if you have tried doing a full reset from the recovery/novo button located on the side of the unit?

 

If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

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3 Posts

05-18-2016

US

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Re: Z570 - Boot fails.

2017-04-24, 16:32 PM

At this point, it no longer offers reset or any of the other recovery options.

It will not boot to any recovery or installation media. It does not initiate or run bios, no cmd environment.

 

Its only response reads:

 

Recovery

 

Your pc/device needs to be repaired

 

An unexpected error has occured:

 

Error code: 0xc0000034

 

"You'll need to use recovery tools...............,.................. 

If you dont have these, contact admin or manufacturer"

 

But again, none of these options, prompts, areas are availed.

 

It's very much like assistance response in a hardware failure but in this case there's no Hardware issue indication. Please review error screen in earlier thread above.

 

If machine had coverage for tech support phoneline, thanks for suggestion.

 

Sol

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3811 Posts

12-24-2015

IN

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Re: Z570 - Boot fails.

2017-04-25, 7:18 AM

In Addition to Crosspython, please go through this --- >  OneKey Recovery button (you won't need the product key as the OS will automatically find it and activate Windows).

 

Last resort would be backing up your files and doing a factory reset to isolate if it's an OS issue.

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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