02-17-2019 12:52 PM
Hello, After uninstalling an antivirus software and deleting some residue file of that antivirus software from 'program files' in safe mode (because those are not deletable from normal window) Getting bluescreen error Stop 0x0000007E (0xFFFFFFFFC0000005,0xFFFFF88001231969,0xFFFFF880033AEF78,0xFFFFF880033AE7D0) ftlmgr.sys address FFFFF88001231969 base at FFFFF88001200000, Datestamp 4ce7929c. System is booting in safe mode . harddisk have free space. I tried disabling display adapter in safe mode but it didn't helped. Please suggest me what to do ?
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02-17-2019 06:46 PM
Filesytem Filter Drivers are used by AntiVirus software to real time scanning, so it sounds like the AV you installed did not properly uninstall itself, so you many have to perform a manual uninstall if they do not provide a standalone tool
You can run a comand to view what Filter Drivers are installed, but I am not sure it will show those that are not loaded in Safe Mode.
From a Command Prompt (Admin) type: fltmc filters and press Enter
What AV are you trying to remove?
02-18-2019 01:26 AM
Try running Avast's standalone Avastclear tool in Safe Mode.
Hopefully after doing so you will be able to boot normally.
02-18-2019 06:43 AM
After running avast clear , blue screen issue got resolved.
Thanks a lot sir.
Till now everything is working fine except windows media player , its not working. Showing "Server Execution Error"
I tried Uninstalling and Reinstalling the Windows Media Player from "Turn Windows features On or Off". But nothing happened. Dont know its a related issue or separate from the thread.
Can you suggest me something ?
02-18-2019 01:56 PM
Glad to hear that your BSOD his resolved.
The Windows Media Player could have been caused by the failed uninstall of Avast also uregistering a few .dlls
The link below has a few steps you can try to resolve the issue, but my guess is that it will be Troubleshoot Method 2, which shows how to re-register the vbscript.dll and jscript.dlls' or Troubleshoot Method 4 that shows how to run an System File Check (SFC) scan to restore Windows System files that may have become corrupted.
Fix : Media Player Server execution failed in Windows 8 , 7 , Vista, XP
Best of luck,
02-19-2019 10:52 AM
tried all 5 methods told in that page , nothing happend.
1.task manager does not show win media player.
2. re-registered the vbscript.dll and jscript.dlls' ,no change.
3. corrected the win media player network sharing service.
4.Added new user account , media player is not running in new account also. tried sfc /scannow. showed nothing.
5.tried this one also,no change.