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Dia77
Paper Tape
Posts: 4
Registered: ‎11-27-2011
Location: India
Views: 16,710
Message 1 of 10

Z570 wireless adapter not working

Hi there,

 

 I have an Atheros AR9285 (version 9.2.0.115) Wireless adapter installed in my Ideapad Z570 running on a Windows 7 32 bit Ultimate operating system. I have installed all the respective drivers required for my wireless LAN and Wifi. But nothing seem to work. The driver shows it is upto date and the device is working properly. Yes I have turned on the switch for enabling wireless connections. But all in vain. 

 

There is no signal or detection of available connections when the Wireless is turned on. When I diagnose the problem it says :" Wireless capability is turned off". From  the network connections, by clicking on the ' see full map' it says 'adapter is not connected .' against - wireless network connections.

 

I even had the related drivers uninstalled and did a clean install. Nothing seem to work, not even on safe mode with networking. 

 

I have also checked on 'services.msc' and set the 'WLAN AutoConfig' to 'Automatic'. Tried with the function keys as well, to activate/enable the wireless. Gone through your forums and nothing is helping me. I have attached below a detailed diagnoses of my great wireless adapter. I hope this helps to find me a solution.

 

 

Spoiler
Network Adapter Publisher details 

Issues found 
Wireless capability is turned offWireless capability is turned off Not fixed  
Turn on wireless capability Completed 
 

Issues found Detection details 

6 Wireless capability is turned off Not fixed  
 
Turn on wireless capability Completed 
 
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer. 
Network Diagnostics Log 
File Name:  60BFDBF3-0CF9-4DF5-8410-2BFBB3296C08.Repair.Admin.1.etl 
 
 
 

Detection details  

Diagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 

Network adapter Wireless Network Connection driver information:

   Description . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Manufacturer  . . . . . . . . . : Atheros Communications Inc.
   Provider  . . . . . . . . . . . : Atheros Communications Inc.
   Version   . . . . . . . . . . . : 9.2.0.115
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem2.inf
   Inf File Date . . . . . . . . . : Wednesday, November 24, 2010  5:58:18 AM
   Section Name  . . . . . . . . . : ATHR_DEV_OS61_30A117AA.ndi
   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_30a117aa
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

 
 
Diagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: 80499e61-c8c2-4524-81ab-b36692d8ad4f
 Interface name: Atheros AR9285 Wireless Network Adapter
 Interface type: Native WiFi

Connection incident diagnosed


List of visible access point(s): 0 item(s) total, 0 item(s) displayed

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 0 item(s) total, 0 item(s) displayed

  List of preferred networks: 0 item(s)


 
 
Diagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 80499e61-c8c2-4524-81ab-b36692d8ad4f
 Interface name: Atheros AR9285 Wireless Network Adapter
 Interface type: Native WiFi

Result of diagnosis: Problem found

Root cause:
Wireless capability is turned off

Detailed root cause:
Radio is off (HW switch)

Repair option:
Turn on wireless capability
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer.


 
 
Network Diagnostics Log 
File Name:  60BFDBF3-0CF9-4DF5-8410-2BFBB3296C08.Diagnose.Admin.0.etl 
 
Other Networking Configuration and Logs 
File Name:  NetworkConfiguration.cab 
 
Collection information 
Computer Name:  
Windows Version: 6.1 
Architecture: x86 
Time: Sunday, November 27, 2011 9:02:27 PM 

Publisher details  

Windows Network Diagnostics 
Detects problems with network connectivity. 
Package Version: 1.0 
Publisher: Microsoft Windows 
Network Adapter 
Troubleshoot Ethernet, wireless, or other network adapters. 
Package Version: 1.0 
Publisher: Microsoft Corporation 

 

Awaiting a workable solution desperately.Smiley Sad

 

Regards,

Dia

 

spoiler added

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
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Message 2 of 10

Re: Z570 wireless adapter not working

also tried to active the wireless by pressing fn + f5?

http://www.krasotaiskusstva.com
Retired Moderator
Retired Moderator
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Message 3 of 10

Re: Z570 wireless adapter not working

Dia77
Paper Tape
Posts: 4
Registered: ‎11-27-2011
Location: India
Views: 16,668
Message 4 of 10

Re: Z570 wireless adapter not working

Thank you for your reply.

 

Yes I did try that with the function keys and also updated the BIOS jus last week and also updated the drivers as your post suggests.

 

Is there any other solution? Plz help me. Ive been trying for so long.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 16,666
Message 5 of 10

Re: Z570 wireless adapter not working

tried linux? ( live cd option - without installing it )

http://www.krasotaiskusstva.com
Dia77
Paper Tape
Posts: 4
Registered: ‎11-27-2011
Location: India
Views: 16,639
Message 6 of 10

Re: Z570 wireless adapter not working

Well my first OS on this system was Fedora 15. They still had some patches to be done to get Atheros working. Tried searching there too.. a lot.. then i switched to Windows 7. I dont plan on installing a linux OS in the near future on this system. No offence, but I'd like to use Windows 7 for now.

 

Either which ways, I should be able to get the wireless up and working right?

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
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Message 7 of 10

Re: Z570 wireless adapter not working

i didn't suggest you to install linux, ( just to make sure if it's software - windows driver - issue. )

tried safe mode with networking?

http://www.krasotaiskusstva.com
Dia77
Paper Tape
Posts: 4
Registered: ‎11-27-2011
Location: India
Views: 16,631
Message 8 of 10

Re: Z570 wireless adapter not working

Oops my bad.. sorry i read it that way..Smiley IndifferentSmiley Tongue

yes i tried  checking the wireless on safe mode with networking.. it dint even let me diagnose as it said i need to reboot using normal mode. 

 

BTW on the 'safe mode with networking' , going along the lines of 'open network and sharing center' then onto 'see map', I got this response : "Windows cant start mapping on the adapter. Please make sure the adapter is connected and enabled". I know it means almost the same. But if that can be of any clue.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 16,624
Message 9 of 10

Re: Z570 wireless adapter not working

check download page if there's any bios update.
also try to un-install current drivers, restart your computer and let windows install the drivers automatically.

http://www.krasotaiskusstva.com
taouk66
Paper Tape
Posts: 5
Registered: ‎11-22-2011
Location: Australia
Views: 16,529
Message 10 of 10

Re: Z570 wireless adapter not working

I have a similar issue where the wireless card appears to be turned off.

 

Make sure you install the power manager application, this should enable the Fn+f5 whicj should turn the card on.

 

having the power manager worked for me however after using the wifi for a few hours the connection drops and i lose the Wifi card again where It does not appear in the power manager anymore.

 

Hope this helps

 

 

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