Support in other languages: 
Showing results for 
Search instead for 
Do you mean 

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team

Community Spotlight

Visit the Community Blog

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
Reply
Fanfold Paper
Posts: 5
Registered: ‎04-27-2012
Location: Portland
0 Kudos

Z575 - Can't shut down, restarts instead

[ Edited ]

I've had my Z575 for 4 days now, bought it new from newegg. When I click shut down the laptop restarts and goes to the One Key Recovery screen. So I hit Exit and shut down from there and the computer restarts back normally(to the login). I need to hold the Power Button to shutdown.

 

Also the One Key Program keeps trying to open over and over after booting

 

 

?????????Smiley FrustratedSmiley FrustratedSmiley Frustrated

Fanfold Paper
Posts: 5
Registered: ‎04-27-2012
Location: Portland
0 Kudos

Re: Z575 - Can't shut down, restarts instead

[ Edited ]

Am I doomed???Smiley MadSmiley MadSmiley Mad

 

 

 

Do I need to send this back in for warranty? Or just deal with it everytime I use this laptop

Broadband 3G
Posts: 828
Registered: ‎04-14-2012
Location: İstanbul
0 Kudos

Re: Z575 - Can't shut down, restarts instead

[ Edited ]

Hi,

 

i would call customer  support in your area,

 

and have it send back for repair.

 

OR

 

request a new machine.

 

You certainly should not have to deal with it.

 

Good luck.

 

 

What's DOS?
Posts: 1
Registered: ‎05-15-2012
Location: Texas
0 Kudos

Re: Z575 - Can't shut down, restarts instead

I'm having the same trouble with a Z575 that I have had for a "whole" 20 days now - my first Lenovo purchase and it appears that it will be my last.  After working with customer support (reset bios defaults, system restore and full run through One Key Recovery) I was advised to send it in for repair.  The retailer where the system was purchased only allowed for a 15 day return policy (Fry's), so it was really convenient that this issue started 5 days after the return policy expired AAARRRRGGG!  Guess I'll be packaging this machine up and sending it in and hoping for the best.