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LeDodo
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Posts: 11
Registered: ‎05-30-2013
Location: Canada
Views: 2,100
Message 1 of 13

Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

HI all,

 

I have a Z580 and it was working fine until yesterday. My mic does not work with the Realtek drivers anymore. I've isolated the problem and I am pretty sure the issue is from the Realtek drivers. However I need the Realtek driver for Dolby V4 to work. 

 

Here's a break down of my problem.

Realtek Hd settings does  detect my mic however it only registers a sound when I click the remote.( I use a headphones with remote and mic)

I tried uninstalling and reinstalling the Realtek audio drivers but that did not help.

 

I completely removed Realtek Hd settings and the mic started working flawlessly again.

 

Can anyone help me?

 

 

 

z580

Windows 8

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
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Message 2 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

hi LeDodo,

 

      Welcome to Lenovo Community Forums!

 

Before i suggest to do a complete uninstall of you Audio driver can you share if this folder is available on your computer,

 

Open your Drive "C:" under My Computer then go to

               /Drivers

               /Realtek Audio Driver

               /PCEE4

And inside PCEE4 there should be a Dolby home theater v4

 

Solid Cruver

Cheers!



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LeDodo
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Posts: 11
Registered: ‎05-30-2013
Location: Canada
Views: 2,061
Message 3 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

I have those 2 files.

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
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Message 4 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

hi LeDodo,

 

   

Here,

 

1. Make sure to un-install the Audio driver first under Device Manager

   > Open device Manager

   > Go to sound, video and game controllers

   > Look for Realtek High Definition Audio or High Definition Audio

   > Right click on it and select uninstall put a check on Delete the driver software for this device

 

2. Check you Control Panel / Programs and feature / Uninstall a program list for any Realtek Audio.

If there is one uninstall it as well

If non then just proceed to the next step,

 

3. Still under Control Panel Uninstall the Dolby Home theater

If non proceed to the next step.

 

4. Delete the Realtek Audio Driver Folder the one you showed to me. thats under:

C:/drivers/Realtek Audio Driver(this one)

 

5. Now Download and install this 

Realtek Audio Driver 

Windows 8 Driver

0mau04w8.exe
119MB

 

6. After the installation go back to

C:/drivers/ Realtek Audio Driver "this should be back after step5"

go an look for the PCEE4 folder and install the Dolby home theater.msi

 

 After That everything should work Fine Smiley Wink

 

Let me know if you encountered anything

Hope this helps

Cheers!



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LeDodo
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Posts: 11
Registered: ‎05-30-2013
Location: Canada
Views: 2,039
Message 5 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

ok, I'll give that a try and post back.

Does it matter if I unistall the drivers in safe mode or not?

LeDodo
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Posts: 11
Registered: ‎05-30-2013
Location: Canada
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Message 6 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

Hi,

I followed the instructions to the letter and it's still doing the same thing. The mic still doesn't work. Only the remote clicking sound gets registered.

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

LeDodo
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Posts: 11
Registered: ‎05-30-2013
Location: Canada
Views: 1,956
Message 7 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

bump
Retired Support Specialist
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Registered: ‎04-22-2013
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Message 8 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

hi LeDodo

 

The photo you posted,

Under sound properties and under Recording tab

Right-click on the

 

Microphone

Realtek High Definition Audio

Ready

 

Then select Set as default device

See if this works,

 

Solid Cruver



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LeDodo
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Posts: 11
Registered: ‎05-30-2013
Location: Canada
Views: 1,940
Message 9 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

Hey Solid_cruver,

I set it as default and it does the same thing.

It only records when I click the remote buttons, it doesn't record any other sound which is really weird because the mic works fine when I unistalled the realtek audio drivers.

Retired Support Specialist
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Registered: ‎04-22-2013
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Message 10 of 13

Re: Z580 External Mic does not work with Realtek drivers but works with default windows 8 driver.

hi Ledodo,

 

Can We try to do a Manual Installation of the driver,

 

Again Uninstall the Realtek Audio and DOLBY Home theater under Control panel / Programs and features,

Restart

 

Go to Device manager and you should fine a High Definition Audio as your Driver,

right-click on it and click Update driver software,

 

It will give you two options,

Search automatically and Browse my computer,

Choose Browse my computer for driver

 

You will have a box with a browse option click on it to give you a destination menu,

Here we will direct it to your (C:/drivers/Realtek Audio Driver folder) then hit ok,

it should close the destination menu box and back to the update driver menu hit next.

This will manually install the realtek driver for the Dolby.

see if the external mic works with this kind of installation

if yes Go and proceed installing the Dolby home theater.

 

By the way the z580 has separate ports for Mic and earphones right?

are you using same connection or are you using a combo earphone and mic with just one plug?

 

Solid Cruver

Thanks

 



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