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Gumble316
Paper Tape
Posts: 6
Registered: ‎06-24-2014
Location: United Kingdom
Views: 383
Message 1 of 12

Z580 Freezing

Hi All, 

 

My laptop has been freezing over the past week and only way to rectify is to turn off While frozen nothing whatsoever responds, mouse, keyboard, everything.

 

There is not patten to these freezes, I could be halfway though a game of could have left the computer along.

 

I have ran all tests I can think off and nothing has come back with any issues, I have tried a system restore but this has not helped. 

 

Any suggestions?

 

Ideadpad Z580

Windows 8.1 (64 bit)

8mb Ram

i5 2.5

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 368
Message 2 of 12

Re: Z580 Freezing


@Gumble316 wrote:

Hi All, 

 

My laptop has been freezing over the past week and only way to rectify is to turn off While frozen nothing whatsoever responds, mouse, keyboard, everything.

 

There is not patten to these freezes, I could be halfway though a game of could have left the computer along.

 

I have ran all tests I can think off and nothing has come back with any issues, I have tried a system restore but this has not helped. 

 

Any suggestions?

 

Ideadpad Z580

Windows 8.1 (64 bit)

8mb Ram

i5 2.5


And what are those test that you run?

Gumble316
Paper Tape
Posts: 6
Registered: ‎06-24-2014
Location: United Kingdom
Views: 361
Message 3 of 12

Re: Z580 Freezing

Hi There,

I have done virus and malwear tests, i have run a memory diagnostic too and that's come back clear too.
LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 352
Message 4 of 12

Re: Z580 Freezing


@Gumble316 wrote:
Hi There,

I have done virus and malwear tests, i have run a memory diagnostic too and that's come back clear too.

Thanks.

 

Does the problem occurred only while playing a game?

Gumble316
Paper Tape
Posts: 6
Registered: ‎06-24-2014
Location: United Kingdom
Views: 345
Message 5 of 12

Re: Z580 Freezing

Nope, it's pretty random, only common theme seems to having having Chrome running?
LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 339
Message 6 of 12

Re: Z580 Freezing


@Gumble316 wrote:
Nope, it's pretty random, only common theme seems to having having Chrome running?

If you suspect that chrome is causing it try to uninstall it and observed for a short period of time if the problem reoccurs or not.

Gumble316
Paper Tape
Posts: 6
Registered: ‎06-24-2014
Location: United Kingdom
Views: 320
Message 7 of 12

Re: Z580 Freezing

No luck, Uninstalled chrome but issue still occurring?
LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 316
Message 8 of 12

Re: Z580 Freezing


@Gumble316 wrote:
No luck, Uninstalled chrome but issue still occurring?

Can you try uninstalling your antivirus/spam/malware program and just use Windows Defender?

Gumble316
Paper Tape
Posts: 6
Registered: ‎06-24-2014
Location: United Kingdom
Views: 311
Message 9 of 12

Re: Z580 Freezing

I only use windows defender at the moment. Thinking a system restore might
help but unsure if this would resolve?
LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 300
Message 10 of 12

Re: Z580 Freezing


@Gumble316 wrote:
I only use windows defender at the moment. Thinking a system restore might
help but unsure if this would resolve?

In your first post you stated that system restore does not help. Why not use restore to factory default through OKR?

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