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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 493
Message 1 of 15

Z710 won't startup

A recent Windows 10 update failed to complete and attempted to backout changes. This also failed and now the laptop won't start Windows. It gets as far the sign-in image, but without the sign-in, then after less than a second the screen goes blue/grey with rotating dots and a Please Wait message. Then it repeats. It does this for hours if left alone.

 

I’ve tried various recovery options.

 

Continue (Exit and continue to Windows Recovery Environment) – same effect as normal restart

 

Troubleshoot > Advanced Options > System Restore (there aren’t any restore points).

 

Troubleshoot > Advanced Options > Startup Repair. It says Startup Repair couldn’t repair your PC.

 

Troubleshoot > Advanced Options > Go back to previous version. It says ‘We ran into a problem and won’t be able to go back to the previous version of Windows. Try resetting your PC instead (Troubleshoot > Reset this PC’)

 

Troubleshoot > Reset this PC > Keep my files. It says resetting PC, 1% then immediately Undoing changes and then does this for hours if left alone.

 

I also set it to start in Safe Mode but it just shows the blue/grey screen with rotating dots and Please Wait message, for hours if left alone.

 

I’ve not tried Troubleshoot > Reset this PC > Remove Everything. That’s my last resort.

 

Can anyone suggest another way to recover this laptop?

ThatsSoTimur
Token Ring
Posts: 133
Registered: ‎10-18-2018
Location: BA
Views: 490
Message 2 of 15

Re: Z710 won't startup

You can try and make a bootable USB with a copy of Windows 10 and then try the reset option and to keep files. If you have really important stuff on there that you can't lose (such as school docs,business docs etc) then try connecting the drive to another PC and to try and recover the files on it. But I would have just resetted it completely if I tried all the methods to fix it without formatting it. Hope this helps

 

Cheers

Support Specialist
Posts: 241
Registered: ‎11-04-2019
Location: US
Views: 425
Message 3 of 15

Re: Z710 won't startup

 

Welcome to the Community Forums @Geoff16! Glad to have you here.

 

We would recommend to back up your files first by removing the hard drive and save it through a different storage location/device. Please take note that proceeding with this step (remove everything) will also erase all files that are saved on this device.

 

Should that step didn't work, you can use this link to download the Windows Recovery Media file for your Lenovo Z710 laptop. Make sure to sign in using your Lenovo ID account.

 

Here's also a video clip that you can watch on your end to see the steps on how you can install/download it on your device.

 

Update us on how it will go through. Thanks!



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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 422
Message 4 of 15

Re: Z710 won't startup

Thanks for the suggestion. Unfortunately I get exactly the same results running off the bootable USB. Do you (or anyone else) have any other ideas? Still haven't gone for the full reset. Is there any difference between a full reset and a full install? If I do it, will I run into Windows licensing issues? How can I reset/install and stay licensed?

Support Specialist
Posts: 241
Registered: ‎11-04-2019
Location: US
Views: 415
Message 5 of 15

Re: Z710 won't startup


@Geoff16 wrote:

Thanks for the suggestion. Unfortunately I get exactly the same results running off the bootable USB. Do you (or anyone else) have any other ideas? Still haven't gone for the full reset. Is there any difference between a full reset and a full install? If I do it, will I run into Windows licensing issues? How can I reset/install and stay licensed?


 

@Geoff16

 

If you've already done a back up to all of your files, you can definitely perform a full factory reset (remove everything) now for your device .

 

You can check page 20 of your device's user guide to see the steps on how you can perform a OneKey recovery system process for your device. You can use it to restore the system partition to its original status in case of a system failure. 

 

Reset is for Windows OS while OKR is a full image restoration that includes the device's OS and drivers. Both actions would not result in any licensing issues.

 

Thanks!



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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 413
Message 6 of 15

Re: Z710 won't startup

Thanks. I have been able to backup all the important data as I was able to open a DOS window and use xcopy.

 

I can't run the Lenovo Windows Recovery Media file as it says I don't have any open orders and I can't place an order as Lenovo thinks my serial number is not valid. Wonder why they make it so difficult.

 

 

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Support Specialist
Posts: 241
Registered: ‎11-04-2019
Location: US
Views: 392
Message 7 of 15

Re: Z710 won't startup


@Geoff16 wrote:

Thanks. I have been able to backup all the important data as I was able to open a DOS window and use xcopy.

 

I can't run the Lenovo Windows Recovery Media file as it says I don't have any open orders and I can't place an order as Lenovo thinks my serial number is not valid. Wonder why they make it so difficult.

 

 


That's nice to know that you've already backed up your files.

 

Have you already tried to perform OneKey recovery on your device?

 

If not, please follow the steps on the user guide by turning off the laptop and pressing the Novo button (next to the Power button) or see pages 1 & 2 for details.

 

Pressing the Novo button will bring the Novo menu > System Recovery > One Key Recovery from initial backup.

 

Let us know how this will go through. Regards.



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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 367
Message 8 of 15

Re: Z710 won't startup

My son isn't good at making backups so the One key Recovery might put the laptop back to its original state which was Windows 8.1. If so will it be possible to re-upgrade to Windows 10?

Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 358
Message 9 of 15

Re: Z710 won't startup

Full factory reset didn't work either. It said Resetting, then 1%, then undoing changes. Reset didn't make any changes. Guess I'm left with the OneKey Recovery. I was right that my son never did any OneKey Backups so I think it will put the laptop back to Windows 8.1 if it works. Hope I'll be able to re-upgrade to Windows 10

Support Specialist
Posts: 241
Registered: ‎11-04-2019
Location: US
Views: 349
Message 10 of 15

Re: Z710 won't startup


@Geoff16 wrote:

Full factory reset didn't work either. It said Resetting, then 1%, then undoing changes. Reset didn't make any changes. Guess I'm left with the OneKey Recovery. I was right that my son never did any OneKey Backups so I think it will put the laptop back to Windows 8.1 if it works. Hope I'll be able to re-upgrade to Windows 10

 

It seems that there's a corrupted file or it could be that the hard drive is corrupted that is why you're unable to complete the full factory reset.

 

You can definitely re-install/upgrade to Windows 10 again once you're done with the OneKey Recovery process as the Windows 8.1 and Windows 10 OS that you have on the machine is already registered through Microsoft servers. The product or license key will be accepted automatically as soon as you complete the process.

 

Regards.

 



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