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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 164
Message 11 of 15

Re: Z710 won't startup

Progress! The OKR worked and I'm back to Windows 8.1, but now unsure how I should proceed to upgrade to Windows 10. I downloaded the tool to create Windows 10 installation media (MediaCreationTool1909.exe) and ran it to create a bootable USB. But when I ran that it said I don't have the media (HDD?) driver. I tried to find one by browsing the drivers on the D: drive but without success. Any guidance would be appreciated.

 

Geoff

Support Specialist
Posts: 199
Registered: ‎11-04-2019
Location: US
Views: 144
Message 12 of 15

Re: Z710 won't startup

 

Hello again @Geoff16!

 

You can upgrade it to Windows 10 by:

 

  • Right clicking the Start button and selecting Control Panel.

 

  • Scroll down to the bottom and select Windows Update.

 

  • You’ll see the Windows 10 upgrade is ready. Just click the “Get Started” button. Just to give you a heads up, it might fail on the first attempt but no worries, just try it again.

 

  • Accept the terms and condition once it started. You'll also get the option to begin the upgrade now or schedule it for a later time and you'll only get a three-day window to schedule the upgrade.

 

Once started, you'll get the familiar screen shown below that lets you know where the upgrade process is at. If it seems to hang or not respond, it's alright. Also note that your PC will restart a few times, just let it do its thing.

 

You'll be then moved to the Welcome Back screen and will be then asked to set the device again.

 

There you go, update us on how it will go through. Regards.



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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 128
Message 13 of 15

Re: Z710 won't startup

Thanks. The Setup process appeared to complete but then it said Getting Updates, Checking for Updates and reached 46% but has been stuck there for 3 hours. Do you think I should cancel and restart, or leave a while longer?

Support Specialist
Posts: 199
Registered: ‎11-04-2019
Location: US
Views: 118
Message 14 of 15

Re: Z710 won't startup

 

Hello @Geoff16!

 

It's okay if it took some time than the usual, just make sure that the device is connected to its adapter/charger so that the battery won't get drained and for you to complete it successfully.

 

But if it really won't respond for a long period of time, just repeat the same process/procedure again. 

 

Regards.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Geoff16
Paper Tape
Posts: 8
Registered: ‎11-11-2019
Location: GB
Views: 73
Message 15 of 15

Re: Z710 won't startup

Thanks for all your help. The Windows 10 upgrade went further than the first attempt but then backed-out changes, saying it couldn't complete. Windows 10 doesn't seem to be compatible with this laptopn so I'm going to leave it on Windows 8.1.

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