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htscorpio
What's DOS?
Posts: 2
Registered: ‎11-04-2013
Location: 20892
Views: 769
Message 1 of 3

cannot open NVIDIA control panel (Y500)

hi,

I have a Lenovo Y500 with dual NVIDIA GeForce GT 650M.  It has worked well since I purchase except that I cannot open the "NVIDIA control panel".  Each time when I tried to open it the system want me to close it.

 

The error information:

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: nvcplui.exe
  Application Version: 7.1.740.0
  Application Timestamp: 514295dc
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.2.9200.16579
  Fault Module Timestamp: 51637f77
  Exception Code: c0000005
  Exception Offset: 0000000000021723
  OS Version: 6.2.9200.2.0.0.768.101
  Locale ID: 1033
  Additional Information 1: 9711
  Additional Information 2: 97119d498ff9f9a84e29b360a8db6dcf
  Additional Information 3: 5b72
  Additional Information 4: 5b72465ddcdd487adb21812e83770db7

 

Can anyone help on this issue?

 

Thank you so much.

 

Hill

Guru
Posts: 785
Registered: ‎07-24-2013
Location: AU
Views: 752
Message 2 of 3

Re: cannot open NVIDIA control panel (Y500)

Have you tried re-installing the drivers? In the setup there is an option to make a "clean install" removing all installed settings and profiles. Try it.

====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
htscorpio
What's DOS?
Posts: 2
Registered: ‎11-04-2013
Location: 20892
Views: 735
Message 3 of 3

Re: cannot open NVIDIA control panel (Y500)

thank you for your suggestion.  I went to NVIDIA website and download and install the drive.  It works now.

 

Thanks

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