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4 Posts

12-03-2013

india

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how much time Lenovo takes for replacement of mother board under warranty (Y500)

2013-12-04, 14:36 PM

My newly purchased y500 laptop has developed hanging problem and mother board replacement was advised by lenovo service engineer. 20 days have passed but mother board has not yet arrived in India leave alone the repairs and testing.

 

How many days it will take?

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6095 Posts

02-11-2012

Philippines

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Re: how much time Lenovo takes for replacement of mother board under warranty (Y500)

2013-12-06, 18:59 PM

hi ukjain,

 

Welcome to the Forums.

 

Usually. if the the spare part(s) are not available for the repair, there should be an ETA/ETS on the spare parts before the service team starts the computer repair. I recommend you ask for the ETA/ETS as this is normally the basis before the service center schedules the computer for repair and also to give you an idea how long will it take before you get the computer back from the service center.

 

 

Regards



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4 Posts

12-03-2013

india

4 Signins

33 Page Views

  • Posts: 4
  • Registered: ‎12-03-2013
  • Location: india
  • Views: 33
  • Message 3 of 4

Re: how much time Lenovo takes for replacement of mother board under warranty (Y500)

2013-12-07, 8:59 AM

The initial Service order was placed on 4 rth Nov 2013 and on 7th Nov 2013 Mother board replacement was advised by the service engineer. Now I got a mail denoting 30 th Dec 2013 as the ETA of motherboard (53 days proposed).

 

Is this the normal schedule for repairs followed by Lenovo?

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4 Posts

12-03-2013

india

4 Signins

33 Page Views

  • Posts: 4
  • Registered: ‎12-03-2013
  • Location: india
  • Views: 33
  • Message 4 of 4

Re: how much time Lenovo takes for replacement of mother board under warranty (Y500)

2013-12-09, 15:04 PM

I mean there must be some administrative control/ time schedule for different types of repairs under warranty.

Please write if some one knows.

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