09-10-2013 09:18 AM
Hi, I have this brand new z500 and it's been useless couple of months, today I take it back in use and of course plug in charger. After about half an hour I'll start the computer and battery icon says 28% and charging, usually icon is animated but now nothing happens. Also when I unplug power cord, computer shuts down immediately, same like if you remove battery. Could the battery has been died during the time computer was unused? Is there any way to bring it back to life, or do I have to send this machine to warranty service?
09-11-2013 05:12 AM
If it is really a defective battery then there is nothing we can do except to have it replaced. However, before jumping into conclusion you can try uninstalling and installing back EM, and resetting the battery gauge (do this once only) and see if solves the problem.