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Paper Tape
Posts: 2
Registered: ‎03-16-2017
Location: US
Message 1 of 5 (299 Views)

idepad z510 keyboard lights stopped working

[ Edited ]

Hello everyone i hope you are having a nice day!

 

I have an ideapad z510 , i just opened it for a usualy dust cleaning , i have been doing this for long time and never had problems with anything, untill today, after i finish closing the laptop, i trun it on and i notice that the lights of the keyaboards are not working anymore, only the lights of caps and Num lock are working. I tried pressing Fn+Space nothing happens. The lights are okay because when i just start the laptop all the keyboard lights flash on like usual. I checked if the Fn key is working by trying to use Fn+F12/F10 ... and yes it works, also the space key works just fine, i don't know what happened ,it's like the backlit is switched off and that i have to enable it from setting or something. 

 

I appreciate all the reply's.

 

Thanks in advance.

Support Specialist
Posts: 2,088
Registered: ‎02-22-2017
Location: GB
Message 2 of 5 (208 Views)

Re: idepad z510 keyboard lights stopped working

[ Edited ]

Hello MArleo

Thanks for using the Lenovo forums.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 

If it doesn`t work, open it up again, make sure that there is no loose connections, it may be that one of the cables came loose when you put it back together again.

 

Let us know how you get on.


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Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 3 of 5 (202 Views)

Re: idepad z510 keyboard lights stopped working

Hi there, Marleo-

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try to re-seat the keyboard at once to see if issue persist or not. Go through this HMM for better hardware understanding.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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Paper Tape
Posts: 2
Registered: ‎03-16-2017
Location: US
Message 4 of 5 (191 Views)

Re: idepad z510 keyboard lights stopped working

Hello everyone thank you both for your help, i tried the static discharge and i tried to re-seat the keyboard all connections are in place. The problem is still the same Smiley Sad

Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 5 of 5 (144 Views)

Re: idepad z510 keyboard lights stopped working

Please click here for better understanding. However, i would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

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