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02-04-2017

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issues with 3D games lenovo ideapad y700 - I think it's from intel 530 graphics driver

2017-02-04, 13:45 PM

Hello, 

 

I have an Ideapag y700 (I7-6700HQ; 16GB; NVIDIA GEFORCE GTX 960M 4gb). 

 

i got the laptop in january and for about 2 weeks 3D games worked well (tried with Dragon Age Inquisition and Football Manager 2017). 

 

Then ... everything went wrong... And I could not get the games to open (I got various errors - Blue Screens). 

 

I did however see that the problem is form the Intel graphics (it will not update - it remains with version 20.19.15.4474, even though on the Intel website there are a couple of updates available). I tried some updates but the computer keeps crashing. 

 

Anyone has any clues as to what I can do ? 

 

I'm attaching a dump file from FM 2017 game ...

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917 Posts

07-05-2016

GB

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Re: issues with 3D games lenovo ideapad y700 - I think it's from intel 530 graphics driver

2017-02-06, 15:01 PM

wrote:

Hello, 

 

I have an Ideapag y700 (I7-6700HQ; 16GB; NVIDIA GEFORCE GTX 960M 4gb). 

 

i got the laptop in january and for about 2 weeks 3D games worked well (tried with Dragon Age Inquisition and Football Manager 2017). 

 

Then ... everything went wrong... And I could not get the games to open (I got various errors - Blue Screens). 

 

I did however see that the problem is form the Intel graphics (it will not update - it remains with version 20.19.15.4474, even though on the Intel website there are a couple of updates available). I tried some updates but the computer keeps crashing. 

 

Anyone has any clues as to what I can do ? 

 

I'm attaching a dump file from FM 2017 game ...


Hi NGN and welcome to the community,

 

These games if set to the higher setting and the Nvidia software set correctly should not be using the onboard card and just using the Nvidia card.

 

You can try the below to see if it iwll update the Intel card.

 1.) Navigate to Control Panel > Programs > Programs & Features  

2.) Uninstall the installed Intel HD Graphics Driver  

3.) Navigate to Control Panel > System & Security > System   

4.) Click on Device Manager  

5.) Find your video adapter under the Graphics Adapters section  

6.) Right-click on the video adapter and click on Uninstall  

7.) Navigate to Settings > Update & Security  

8.) Click on Check for Updates and let Windows update itself  

9.) Reboot the unit

 

Hope this help you and let us know how you get on

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