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Msaip
Paper Tape
Posts: 4
Registered: ‎03-13-2017
Location: AE
Views: 195
Message 1 of 4

laptop z480 Internet crush when i connect to wifi

Every time my laptop connected to a wirless network the internet crush. All wirless devices connected to the network cant access the internet but once I close the wifi or shutdown my laptop everything works fine.

Tried many ways many routers the problem is my laptop I have this for more than 2 years now. Thought nothing wrong with my laptop as I use the cable most of the time. I need a solution plz. It's so frustrating.

" I did format my laptop many times used no antivirus many drivers nothing solved it"

Plz HELP

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 165
Message 2 of 4

Re: laptop z480 Internet crush when i connect to wifi

Hello Msaip

Thanks for using the Lenovo forums.

Do you mean you have not used any Antivirus on the unit?

 

If so, download a antivirus program, and scan for any defects on the unit.

 

If you did do this, and it was just a typo, try to run an LSC hardware scan.

1. Please click on the following link
2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Msaip
Paper Tape
Posts: 4
Registered: ‎03-13-2017
Location: AE
Views: 159
Message 3 of 4

Re: laptop z480 Internet crush when i connect to wifi


@Krakken wrote:

Hello Msaip

Thanks for using the Lenovo forums.

Do you mean you have not used any Antivirus on the unit?

 

If so, download a antivirus program, and scan for any defects on the unit.

 

If you did do this, and it was just a typo, try to run an LSC hardware scan.

1. Please click on the following link
2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


I run windows 10 now. For the antivirus I do installed and removed. Formatted my laptop also.  Nothing work.

Msaip
Paper Tape
Posts: 4
Registered: ‎03-13-2017
Location: AE
Views: 146
Message 4 of 4

Re: laptop z480 Internet crush when i connect to wifi

Still no solution Smiley Sad

Plz help

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