07-27-2018 12:27 PM - last edited on 08-17-2018 01:36 AM by Andy_Lenovo
I have Lenovo Z51-70 laptop and its battery was giving backup of 2:30-3:00 hours, but now, the situation is worst, it drains out in just 20minutes or even less. The customer service is pathetic.
I still have the additional warranty of 2 years but the technical assistant said that won't be covered. However, the warranty term reads:
"Extended Warranty Agreement covers components installed in your Covered Product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of purchase, and other components that Lenovo includes as a standard feature with the Covered Product."
Isn't a battery standard product with any laptop?
or, Lenovo just manufactures products to last for a year?
I want my problem to be addressed by one of your competent assistants or, replace my battery as per the warranty terms.
Awaiting a quick response.
Admin note: private information edited to prevent possible abuse
07-27-2018 02:34 PM
Similar to most OEM for electrical devices, "batteries are not included". Accessory parts such as battery is considered consumable part that depletes upon usage, it is not a standard part.
I hope this helps answer your query.
07-28-2018 01:25 AM
But what about extended warranty policies? It doesn't mention anything regarding that. Nothing has been specified regarding that and the extended policy covers the essential components which I assume the battery is a part of.