English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

5 Posts

07-27-2018

IN

4 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎07-27-2018
  • Location: IN
  • Views: 44
  • Message 1 of 3

lenovo Z51-70 rapid battery draining

2018-07-27, 19:27 PM

I have Lenovo Z51-70 laptop and its battery was giving backup of 2:30-3:00 hours, but now, the situation is worst, it drains out in just 20minutes or even less. The customer service is pathetic.
I still have the additional warranty of 2 years but the technical assistant said that won't be covered. However, the warranty term reads:

"Extended Warranty Agreement covers components installed in your Covered Product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of purchase, and other components that Lenovo includes as a standard feature with the Covered Product."

Isn't a battery standard product with any laptop? 
or, Lenovo just manufactures products to last for a year?
I want my problem to be addressed by one of your competent assistants or, replace my battery as per the warranty terms.
Awaiting a quick response.

Thanks,
Animesh Thakur

Admin note: private information edited to prevent possible abuse

 

 

Reply
Options

9961 Posts

11-30-2015

PH

6781 Signins

729689 Page Views

  • Posts: 9961
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 729689
  • Message 2 of 3

Re: lenovo Z51-70 rapid battery draining

2018-07-27, 21:34 PM

Hi ani09135,

 

Greetings.

 

Similar to most OEM for electrical devices, "batteries are not included". Accessory parts such as battery is considered consumable part that depletes upon usage, it is not a standard part. 

 

Product Warranty and Other Agreements

"Note:

  1. Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. This means that Lenovo will provide warranty service without charge for batteries, stylus, and digitizer pens during the 12 months of the warranty period." 

I hope this helps answer your query.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

5 Posts

07-27-2018

IN

4 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎07-27-2018
  • Location: IN
  • Views: 44
  • Message 3 of 3

Re: lenovo Z51-70 rapid battery draining

2018-07-28, 8:25 AM

But what about extended warranty policies? It doesn't mention anything regarding that. Nothing has been specified regarding that and the extended policy covers the essential components which I assume the battery is a part of.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save