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Posts: 5
Registered: ‎12-11-2013
Views: 3,693
Message 1 of 6

lenovo v570 won't shut down properly

Hi! I have a lenovo v570 running windows 7 64bit. This issue appeared 4-5 days ago. Whenever I try to shut down my laptop this things happen:
1. the screen that shows you which apps must be cloesd before the system shuts down appears, but the list is blank. there are no programs listed there.
2. the usual "shutting down..." screen appears for a while
3. screen shuts down, but vents are still on and so are the lights indicating power, wifi and charging.

I cannot get the laptop to enter sleep mode either, same thing happens. dark screen but lights and vets still on.

When i try to enter safe mode and shut it down using safe mode, it gets stuck on the "shutting down screen".

Can anybody help??

PS: The only program i installed theese days was a game downloaded from steam so i don't think this is a virus. I read that  this issue was caused for some people by windows not being able to exit properly out of skype but i uninstalled it and the issue persisted. 

Retired Support Specialist
Posts: 209
Registered: ‎09-03-2013
Location: Egypt
Views: 3,678
Message 2 of 6

Re: lenovo v570 won't shut down properly

Dear RazvanBaws


Welcome to Lenovo forums


I think this is related to a BIOS update, you can try the BIOS update in the link below

also follow the instructions below


1. Restart computer.

2. Locate the file 44CN43WW.exe that has been downloaded.

3. Double click the 44CN43WW.exe. For Windows 7, you may run it as administrator by left-clicking on the icon and selecting "Run as administrator".

4. Click "Install".

5. When a window prompt, click "OK".

6. Press Enter to start flashing. During the process, you are advised not to turn off the computer.

7. When the update finishes, the computer will automatically reboot for the changes to take effect.

8. Enter to BIOS menu, load default setting-> save and exit.

9. Please reboot the system again.



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Posts: 5
Registered: ‎12-11-2013
Views: 3,652
Message 3 of 6

Re: lenovo v570 won't shut down properly

I'm sorry but I did this before and it did not work. The problem persisted. I did it again last night but, as expected, nothing changed...
Any more ideas?

Posts: 5
Registered: ‎12-11-2013
Views: 3,613
Message 4 of 6

Re: lenovo v570 won't shut down properly


What's DOS?
Posts: 1
Registered: ‎10-14-2018
Location: US
Views: 514
Message 5 of 6

Re: lenovo v570 won't shut down properly

i am having the same problem after a windows 10 update


Paper Tape
Posts: 1
Registered: ‎02-25-2019
Location: RW
Views: 290
Message 6 of 6

Re: lenovo v570 won't shut down properly

Try this:

1) Unplug your computer from power source

2) remove the battery

3) Remove / Unplug the CMOS battery from the motherboard

4) connect the power

5) switch on your computer

6) shut it down


it will shut down normaly without the motherboard battery.


If you are not an IT Technician, you can ask for help to do this.

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