03-21-2016 01:22 PM
the problem is that the screen shows a black surface kind of flashing and has some sort of vertical lines all over, it happens sometimes when i turn on the laptop or i wake it up from sleep, basically when the screen shuts of and then on again, to solve it i have to put the compter to sleep and wake it up multiple times and sometimes i have to restart it Multiple times until i get a picture. i dont know whats ther problem all the drivers are updated and ai even fully recovered the pc back to its original stock windows 8.1 and still having the problem. what should i do?? pleasee help!!!!
03-21-2016 09:29 PM
Hi Ilyasse123 ,
Welcome yo the Community Forums.
It would be best to isolate which part of the pc is causing this.
Would you have a better image using a connected external monitor .
Would same problem appear if you turn off and turn it back on using the Novo button specifically on the BIOS for the lines.
You may call in tech support for the service repair if needed.
001-800-083-4916 0155-4738-0317 (Standard Charges Apply)
Schedule a Callback for faster support
8:00 - 22:00 Monday - Sunday
Update us how it goes.