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Posts: 2
Registered: ‎07-08-2013
Location: egypt
Views: 2,524
Message 1 of 4

lenovo y500 headphone port problem

hi everyone Smiley Happy
i've a lenovo y500  problem Smiley Sad 
when i plug in any head phone 
windows tell me thats a headphone pluged in 
but no sound 
in the jbl the sound is good 
bot in headphone jack ... no thing 
plz help ! Thanks 

Not applicable
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 2,487
Message 2 of 4

Re: lenovo y500 headphone port problem

hi essamkaseb,


Welcome to Lenovo Community Forums!


First try Reinstalling the Audio Driver


  Open Device Manager and under Sound and gaming controllers, Rightclick and uninstall the Realtek Audio there.


Restart the computer and install the Audio driver back from these links

 Winodws 7

 Realtek Audio Driver (ALC269) 



Windows 8

 Realtek Audio Driver 



Windows 8.1

 Realtek Audio Driver for 64-bit Windows  



Restart the system again and try out your earphones.


Also try a different set of earphones.



Solid Cruver


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Not applicable
Posts: 1
Registered: ‎04-17-2015
Location: Germany
Views: 2,186
Message 3 of 4

Re: lenovo y500 headphone port problem

I have this problem too on Windows 8.1 64bit, my Headphone jack sometime not work , sometime only left or right channel Smiley Sad pls help !


I have try uninstall Driver and Reinstall it but didnot work at all !

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Posts: 1
Registered: ‎12-16-2018
Location: TR
Views: 300
Message 4 of 4

Re: lenovo y500 headphone port problem

hi, I have same issues and i tried uninstall audio driver. After that i installed again driver at your text and it also had same problem. My pc is not seeing the headset.

Model: Y500 Ideapad, Windows 7 

Could you help me for this problem?

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