cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mlg123
Paper Tape
Posts: 2
Registered: ‎09-28-2010
Location: Florida
Views: 3,321
Message 1 of 12

lenovo y560 ideapad blackscreen problem

hey, i just recently purchased a lenovo y560 ideapad laptop and every time i play WoW or any other game randmly my screen turns black for 10-15 secs. I then have to press any button on my keyboard to turn it back on, Idk what the problem is but could someone please help me. I have the ATI radeon graphics card. Someonetimes i get a pop up saying dispaly driver failed to load.

Highlighted
Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,202
Message 2 of 12

Re: lenovo y560 ideapad blackscreen problem

change power settings ( lcd turn off ) in power management.


http://www.krasotaiskusstva.com
Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 3,185
Message 3 of 12

Re: lenovo y560 ideapad blackscreen problem

Hi mlg123,

Welcome to Lenovo Community!

May i know the version of your bios and graphic card?
Please make sure you have the latest one. If the problem persist, we can try troubleshoot other things.

 

Y560 drivers download - click here

 

Cheers,
Cleo


T410, x240

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

How to send a private message? --> Check out this article.


English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
mlg123
Paper Tape
Posts: 2
Registered: ‎09-28-2010
Location: Florida
Views: 3,125
Message 4 of 12

Re: lenovo y560 ideapad blackscreen problem

How do i check  what version my BIOS and graphics card is? Also the person who posted below me told me to turn off lcd in power managment. Where is that? and how do i get to it. ty

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,101
Message 5 of 12

Re: lenovo y560 ideapad blackscreen problem

press windows + r, type "msinfo32" and press enter.


http://www.krasotaiskusstva.com
dkim1017
Paper Tape
Posts: 4
Registered: ‎12-05-2010
Location: United States
Views: 2,957
Message 6 of 12

Black screen when resuming Windows

I have a Ideapad Y560 less than a month old.

When I close the laptop and open it back up and resume window, the computer will show the "resuming windows" page but will go black on the login page.

I realized that the only the monitor is black and all other things are working because when I connect an external monitor, The external monitor shows everything perfectly, but the laptop screen still remains black.

Please help!! I would appreciate any suggestions or opinions.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 2,921
Message 7 of 12

Re: Black screen when resuming Windows

try to re-install/update power management/graphic card drivers.

check download for bios update if there's new available.

http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_list.aspx?CategoryID=661448

 



double-click on the "power management" icon on the lower right-hand side of the screen. double-click on the current power plan. change the current setting to "never" these two options :"turn off screen backlight - turn off screen display"

 

also, when you see lenovo press f2 for bios and check legacy usb support disabled.


http://www.krasotaiskusstva.com
dkim1017
Paper Tape
Posts: 4
Registered: ‎12-05-2010
Location: United States
Views: 2,925
Message 8 of 12

Many problems with NEW Y560....

I recently purchased Ideapad Y560 with highest spec (i7-740QM, 8GB Ram) and I am very disappointed with the results.

 

Couple problems that I am facing:

1. When I open my laptop and resume windows, the "resuming windows" prompt shows up, but the login screen goes black.  I know that the computer itself is working because when I connect it to an external monitor, the login windows appears on there.  I've done all the suggestions made by yigit (thank you), but the problem persists.

 

2. Even when the laptop is closed, I sometimes hear the thing turning back on!

 

Are these problems just for me? or are other customers experiencing similar problems?

 

Again, very disappointed to be having to complain in forum with less than a month old laptop Smiley Sad

 

Help guys! or I might just return it and settle for a MBP XO

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 2,882
Message 9 of 12

Re: Many problems with NEW Y560....

check system errors.

( right click my computer > manage > event logs )


http://www.krasotaiskusstva.com
pepemosca
Token Ring
Posts: 473
Registered: ‎05-29-2010
Location: Argentina
Views: 2,865
Message 10 of 12

Re: Many problems with NEW Y560....

@dkim1017, did you try doing a fresh/clean install of your Windows 7 OS?

You can get all the drivers from:
http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers_list.aspx?CategoryID=661448
________________________________
Lenovo IdeaPad Y560 - 06462BU - Black

Check out current deals!


Shop current deals

Top Kudoed Authors