cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
user-213
What's DOS?
Posts: 1
Registered: ‎10-13-2017
Location: US
Views: 177
Message 1 of 2

lenovo y70-70 touch only charges when off please help

i just bought this laptop and installed windows 10 on it and when i plug in the charger and it doesnt charge when its on also doesnt show its charging. The only time it charges is when its off. 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 134
Message 2 of 2

Re: lenovo y70-70 touch only charges when off please help

Hello User-213

Thanks for using the Lenovo forums.


I don`t suppose you are able to check this with another power cable? Sounds like the power cable may be underpowered, the best way to confirm this is to remove the battery, and attempt to start the unit that way, unfortunately this involves opening up the unit... and if something is damaged then the warranty is void.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

1. Turn the unit off
2. Remove the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the Mains adapter
5. Turn the unit on as normal

And if nothing else, then you can always try with a stronger charger.

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



 

Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

Check out current deals!


Shop current deals

Top Kudoed Authors