10-13-2017 08:57 PM
i just bought this laptop and installed windows 10 on it and when i plug in the charger and it doesnt charge when its on also doesnt show its charging. The only time it charges is when its off.
10-16-2017 04:01 PM
Thanks for using the Lenovo forums.
I don`t suppose you are able to check this with another power cable? Sounds like the power cable may be underpowered, the best way to confirm this is to remove the battery, and attempt to start the unit that way, unfortunately this involves opening up the unit... and if something is damaged then the warranty is void.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.
1. Turn the unit off
2. Remove the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the Mains adapter
5. Turn the unit on as normal
And if nothing else, then you can always try with a stronger charger.
Hope this helps, let us know how you get on.
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