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Paper Tape
Posts: 1
Registered: ‎03-28-2016
Location: US
Message 1 of 2 (561 Views)

lenovo z500 charger is plugged in but not charging

[ Edited ]

 hi every one.

i have a Z500 ideapad on Windows 8 OS, and now i have the charging problem , 

when i plugg in the charger , it not charging.. and i must plug it out and try 20 10 times again to it can be charge for 5 or 10 minutes and after that.. again NOT CHARGING Smiley Sad!

i also test it with another adapter but not any action about charging! i't almost dead!

i try to install firmware on this=> 

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Ideapad-Z400-Z500-Z510-battery-will-not-charge-...

link and this=>

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035310

link.

 

but after two or thee steps of installing . i get an error like this => "this system is not support firmware or not configured"

 

i visit every page u can think about it on google about this problem but it not fixed with any solution!

and also i try to contact to lenovo support but i cant find LENOVO SUPPORT PHONE NUMBER FOR IRANIAN MEMBERS in contact phone number list! why?!

and also when i want to register in this forum , i can't find iran in list of country's for member location!

if lenovo cant support iranian members , why send the products to iran?!

 

i realy need help..

please help me..

What's DOS?
Posts: 2
Registered: ‎03-24-2016
Location: US
Message 2 of 2 (506 Views)

Re: lenovo z500 charger is plugged in but not charging

When this has happened to me with my laptops, it meant a hardware problem. Either the adapter is broken or the power jack is broken inside your laptop, or had been bent off. You can try to solder a replacement back on the motherboard if your laptop isn't under warranty. Or take it to a repair shop if that isn't too expensive. Either way, I don't think downloading anything is going to help you.

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