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JASWANTH34
Paper Tape
Posts: 1
Registered: ‎08-11-2019
Location: IN
Views: 380
Message 1 of 2

lenovo z51 70 hard shutdown while gaming on power supply

my laptop config is i7 550U. iam using this laptop since 2016 and recently iam facing the issues ike the laptop suddenly shutdowns while gaming on power supply with out any error dispaly notification. i have searched the many solutions like thermal paste changed, and my hdd to ssd and i also upgraded the ram but the problem still continues and i also visited the lenovo authorised service centre so many times . but the problem still continues what to do please help me 

Support Specialist
Posts: 310
Registered: ‎05-02-2019
Location: US
Views: 233
Message 2 of 2

Re: lenovo z51 70 hard shutdown while gaming on power supply

Hi JASWANTH34!

 

Welcome to Lenovo Forums. Is the issue persist in one particular game only? Have you tried using the machine in safe mode if the machine will turn off by itself? Here's how to access safe mode https://support.lenovo.com/my/en/solutions/ht116905.

Hence, if the machine will automatically shutdown when you're playing games the hardware might not able to support the application that you're using specially the memory usage.

 

Regards,



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