09-24-2019 12:56 PM
my laptop config is i7 550U. iam using this laptop since 2016 and recently iam facing the issues ike the laptop suddenly shutdowns while gaming on power supply with out any error dispaly notification. i have searched the many solutions like thermal paste changed, and my hdd to ssd and i also upgraded the ram but the problem still continues and i also visited the lenovo authorised service centre so many times . but the problem still continues what to do please help me
10-12-2019 12:35 PM
Welcome to Lenovo Forums. Is the issue persist in one particular game only? Have you tried using the machine in safe mode if the machine will turn off by itself? Here's how to access safe mode https://support.lenovo.com/my/en/solutions/ht116905.
Hence, if the machine will automatically shutdown when you're playing games the hardware might not able to support the application that you're using specially the memory usage.