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uberweiss
Paper Tape
Posts: 6
Registered: ‎07-12-2013
Location: denmark
Views: 3,545
Message 1 of 12

p500 web cam not working

hi.

 

ive bought a p500 and suddenly the webcam stopped working. ive tried litterally everything, reinstalling, system restore, installing win7 instead.

 

no matter what the OS doesnt detect the camera, when installing the drivers i get an error saying no appropriate driver.

 

anybody got an idea?

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 3,516
Message 2 of 12

Re: p500 web cam not working

Dear uberweiss

 

Welcome in lenovo forums

 

Would you please let us know more information regarding the below question :-

 

1- Do you have the touch model ?

2- have you changed the native OS from 8 to 7

3- please send us a screen shot of the camera from the devise manager

 

Thanks

Alaa



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uberweiss
Paper Tape
Posts: 6
Registered: ‎07-12-2013
Location: denmark
Views: 3,507
Message 3 of 12

Re: p500 web cam not working

Dear sir,

 

thank you for the reply.

 

1. i do not have the touch model.

 

2. i had the issue with windows8 (camera worked out of the box, but suddenly dissapeared from device manager). but am now running windows 7 home premium

 

3.  screenshot has been attacheddevicemanager.png

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 3,488
Message 4 of 12

Re: p500 web cam not working

Dear Uberweiss

 

Can you try to press on scan for hardware devices and check if it will appear or not

 

Thanks

Alaa



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uberweiss
Paper Tape
Posts: 6
Registered: ‎07-12-2013
Location: denmark
Views: 3,482
Message 5 of 12

Re: p500 web cam not working

nothing came up after scanning for new hardware Smiley Sad

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 3,460
Message 6 of 12

Re: p500 web cam not working

Dear Uberweiss

 

Welcome in lenovo forums

 

Please use the below link to download and install the latest update of the camera driver

 

http://support.lenovo.com/en_EG/downloads/detail.page?DocID=DS032849

 

Please let me know

 

Thanks

Alaa



Did someone help you today? Press the star on the left to thank them with a Kudo!
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uberweiss
Paper Tape
Posts: 6
Registered: ‎07-12-2013
Location: denmark
Views: 3,443
Message 7 of 12

Re: p500 web cam not working

tried that earlier and i got the same result as previously.

 

(Please see screen)Untitled.png

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 3,419
Message 8 of 12

Re: p500 web cam not working

Dear Uberweiss

 

Please contact the below support to have you issue sorted out

 

Denmark.jpg



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customer1234
What's DOS?
Posts: 2
Registered: ‎08-24-2013
Location: Canads
Views: 3,334
Message 9 of 12

Re: p500 web cam not working

Hi, I am also having problems with my webcam and Ive bought the p500 less then a week ago. I see the camera in my device manager window but i cannot access the application itself.

Help Please'

 

customer1234

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,307
Message 10 of 12

Re: p500 web cam not working


@customer1234 wrote:

Hi, I am also having problems with my webcam and Ive bought the p500 less then a week ago. I see the camera in my device manager window but i cannot access the application itself.

Help Please'

 

customer1234


If you go to your Desktop, try running Lenovo YouCam and see if you can see yourself on-screen.

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