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2 Posts

10-16-2019

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random keys on y520 laptop don't work...rebooting fixes for now

2019-10-16, 20:40 PM

 having random keys stop working on Y520 Laptop.... rebooting fixes for now... is this an indication of something else going wrong?  Is there a fix?

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445 Posts

11-04-2019

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Re: random keys on y520 laptop don't work...rebooting fixes for now

2019-11-19, 18:03 PM

 wrote:

 having random keys stop working on Y520 Laptop.... rebooting fixes for now... is this an indication of something else going wrong?  Is there a fix?


 

Welcome to the Community Forums! Glad to have you here.

 

Sorry for the delayed response, just joined here and noticed your post.

 

Try to check if keys are working properly under Safe mode, here's how:

 

  • Press Windows logo key on your keyboard to open Settings. If that doesn't work, select the Start button, then select settings.
  • Under settings, select Update & Security, then Recovery.
  • Select Restart Now under Advanced startup.
  • After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. 
  • Once it restarted, you'll see a list of options. Select 4 or press F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or press F5 for Safe Mode with Networking.

You may call our phone support at 877-453-6686, 24 hours/day 7 days/week should the keys aren't working properly as well when in Safe mode to request repair and to check your warranty entitlement.

 

Just restart the device to exit Safe mode afterwards.

 

Regards.

 



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2 Posts

10-16-2019

US

6 Signins

166 Page Views

  • Posts: 2
  • Registered: ‎10-16-2019
  • Location: US
  • Views: 166
  • Message 3 of 3

Re: random keys on y520 laptop don't work...rebooting fixes for now

2019-11-19, 18:29 PM
Thank you... after much online trouble shooting, computer was sent for repairs and keyboard replaced.
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