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howardfigo
Paper Tape
Posts: 5
Registered: ‎08-22-2013
Location: NY
Views: 951
Message 1 of 9

why I can not open the backlit of my keyboard?

I have just baught a lenovo z400 touch from Amazon. However I found the so-called backlit keyboard could not work, although there was a icon on the space button. I want to know why. Thank U!!!

Jabroni
Blue Screen Again
Posts: 73
Registered: ‎07-22-2013
Location: CyberJaya
Views: 939
Message 2 of 9

Re: why I can not open the backlit of my keyboard?

Tried Fn + Spacebar?
howardfigo
Paper Tape
Posts: 5
Registered: ‎08-22-2013
Location: NY
Views: 919
Message 3 of 9

Re: why I can not open the backlit of my keyboard?

Of course.
Tried thousands of time.
howardfigo
Paper Tape
Posts: 5
Registered: ‎08-22-2013
Location: NY
Views: 914
Message 4 of 9

Re: why I can not open the backlit of my keyboard?

Even in the POST, the backlit doesn't work. Smiley Sad

Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 886
Message 5 of 9

Re: why I can not open the backlit of my keyboard?

hi howardfigo,

 

As per this pdf data sheet, the backlit keyboard is an optional feature of the Z400 Touch and is only available on selected models.

 

Also, upon powering up the machine, the keyboard will usually light up indicating the backlit feature, otherwise, you may just have a regular keyboard.

 

I pm'ed you with some information to identify if the model that you have does have a backlit keyboard. Please check your inbox.

 

 

Regards



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Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 869
Message 6 of 9

Re: why I can not open the backlit of my keyboard?

hi howardfigo,

 

I received your pm and upon checking the serial number of your Z400 Touch (model#: 59361316), it doesn't say that it has backlit keyboard

 

Part#:

000000000069535508   KB ENGLISH_BLACKIT Z400

 

I compared this to a Lenovo U510 that has one:

 

Part#:

000000000069524602   KB ENGLISH_BLACK_BACKLIT U510

 

Also, upon checking this Amazon Link, this model is advertised as having a backlit keyboard but read some reviews who bought the machine says they don't have that backlit feature. Usually, you can spot a keyboard with a backiit feature if there's a "crown" like logo on the space bar and if the keyboard lights up on boot-up.

 

backlit keyboard.jpg 

 

Things that you can try:

1. Restart the PC and continuously tap Fn+F2 to boot into the BIOS.

2. When you're in, press F9 to reload factory defaults and press F10 to save and exit.

3. Try to dim the lights in your room and observe the keyboard backlights as the computer boots up.

 

If the above steps doesn't work, I recommend you contact lenovo to report the issue.

 

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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howardfigo
Paper Tape
Posts: 5
Registered: ‎08-22-2013
Location: NY
Views: 857
Message 7 of 9

Re: why I can not open the backlit of my keyboard?

Thank U a million. Your do me a big favor.Smiley Happy

Jabroni
Blue Screen Again
Posts: 73
Registered: ‎07-22-2013
Location: CyberJaya
Views: 849
Message 8 of 9

Re: why I can not open the backlit of my keyboard?

Why bring back to Lenovo? Should just contact Amazon and get a refund!
howardfigo
Paper Tape
Posts: 5
Registered: ‎08-22-2013
Location: NY
Views: 837
Message 9 of 9

Re: why I can not open the backlit of my keyboard?

I agree with you, dude.

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