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Blue Screen Again
Posts: 5
Registered: ‎05-01-2015
Location: Canada
Views: 478
Message 1 of 2

y50-70 sound problem

so for past few weeks I have been having this issue where the sound would stop working suddenly. Nothing through the speakers or when headphones are plugged in.

It will be working fine and then say I pause a video and then play it; no sound.

after the last major update on windows 8.1 everything seemed to have returned to normal, but after a few days again the same problem.

Now everytime I want to get it working again I have to restart the audio service("Audiosrv") from the task manager, which only fixes it temporarily until after few min when I pause the audio source. It will continue to work if there is some audio playing.


Anyone else has this issue? Or knows of a fix?



Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 467
Message 2 of 2

Re: y50-70 sound problem

Hi eelu,


Thanks for Posting!


Try reverting to an inbox Audio Driver

     Open Device Manager > sound and gaming controller

     You should be able to see your Audio Device there  (Realtek or Conexant)

      Rightclick on it and select Uninstall, You will be prompted with a Check box asking to delete driver software

      Place a check on the box and continue to uninstall.

      restart the computer and Repeat the same step Untill the window will not show a check box anymore, This means that there are no other driver installed exept the Inbox driver.

      Restart the computer again and observe if you will still lost the Audio.


Let me know your findings



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