10-17-2015 02:00 PM
i am facing a strange problem from last few months(my multifingure touch,scrolling etc every action from utility is not working). i have touchpad of elan but system detects it as synaptics always. whenever i am trying to install new driver or reinstall (via system update or by direct running setup ) system always ended up installing synaptics driver.
my touchpad and keyboard was replaced for issue with right click and the previous part was having touchpad from synaptics along with windows 8.1. after replacing that part i have updated to winodws 10. Lenovo enineers have also visited for same issue but no luck they tried updating bios,removing and installing new driver several times and later ended up chnaging the keyboard and touch pad with new one but still no luck.
again same issue this time also they have replaced with elan touch pad but sytem always detects it as synaptics. can you help me ?
currently i have unistaaled every driver and working on windows driver.
making it difficult for me to use scrolling ,multitouch etc.
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11-14-2015 09:44 PM
Your replaced touchpad is more than likely a synaptics touchpad. I had the same problem, and my original touchpad was an ELAN. The synaptics touchpad included in the replacement service part is garbage. I have contacted Lenovo no less than 20 times to get this resloved, and they keep sending synaptics touchpads. Tonight, I broke down and put my Y50-70 up for sale on ebay and purchased a new laptop. I have been trying to resolve this issue with Lenovo since April of 2015. I have had Lenovo machines for many years. Never had any problems. This unit which cost 1200.00 has been a problem since day one, and lenovo hasn't done anything to remidy the issues. I am no longer a Lenovo customer.
11-14-2015 10:01 PM
10-21-2016 12:45 PM