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theluketheory
Fanfold Paper
Posts: 11
Registered: ‎03-15-2015
Location: Atlanta
Views: 1,510
Message 1 of 2

y50 Synaptic Control Panel Settings grayed out

I recently had my y50 sent to Lenovo to repair a faulty USB port. When the laptop returned, the hardware issue was resolved and Lenovo had also reflashed Windows. However, there was a new problem.

 

I can't modify any settings in the synaptics control panel! Registry changes also appear to have no effect on these settings as well (unless there is a registry data value which corresponds to enabling and disabling the whole control panel).

 

I have uninstalled and reinstalled the driver numerous times (the Win8.1 x64 version provided on the Lenovo website) to no avail.

 

I've attached some screenshots of device manager, control panel, mouse settings, and the synpatics control panel.

 

Anyone know the issue? I know for sure that before I sent the kaptop to Lenovo, it had a different control panel installed. If someone has a copy of the older driver for this laptop, send it my way.

Control Panel

Device Manager

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 1,481
Message 2 of 2

Re: y50 Synaptic Control Panel Settings grayed out

Dear theluketheory,

 

Welcome in lenovo Forums.

 

Please try to Uninstall Synaptics Touchpad drivers through Control Panel > Programs and Features , reboot the computer and install the below:

 

http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-noteboo...

 

Make sure that the driver is also uninstalled from the Device manager.

 



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