03-02-2015 09:33 AM
Hi, I am encountering issues with my laptop again.
So, earlier today, I was using my laptop normally. The first issue that happened was that Steam would not load. Firefox and other programs worked fine. I then decided to restart my computer. When I left and came back from the bathroom, the system had not restarted. I then did a force shut down on it. When I tried powering it on, the computer said it was applying Windows updates, then went black when it restarted. This is whereI am at now.
When I press the power button on my laptop, the keyboard lights up and the backlight comes on, but nothing else happens. I cannot the the Lenovo that the computer usually displays on start. I can hit the power button again, and it turns back off. I cannot access the BIOS or the normal start.
Thank you in advance for your help, and I am sorry for having so many problems with this thing.
03-02-2015 12:01 PM
03-02-2015 12:08 PM
03-02-2015 02:52 PM
Seems like windows could be corrupted. Not sure what could have happened but the options remaining are -
1) Laptop Reset using NOVO button.
2) Installing a new windows yourself.
3) Sending it to Lenovo for repair.
You can try taking out the battery, pressing power button for 30 seconds OR taking out the HDD and testing it (replacement), maybe the HDD crashed, but I would only recommend the above 3 options (preferably 1 and 3).
03-02-2015 05:00 PM
I am not a lenovo employee and anyways you cannot organize a return through forums.
Call the number in your country from this link -
Just curious, Is this your first gaming laptop?
If not, then which one you had before?