06-18-2013 05:41 PM
I just received my y500 and after a few minutes of watching video or playing games, the screen goes black and then it shuts down completely. After this, I can not even turn the computer on for around 10 minutes. After that it can run again normally but still shuts off again if watching video or playing games. I have downloaded the nvidia drivers off of the lenovo drivers page but it still has the problem. Any help?
06-18-2013 06:45 PM
06-19-2013 09:44 PM
This sounds more like a thermal protection shutdown, since you mention it happens reproducibly when watching videos or gaming. Do you see the same issue when doing simple web browsing, email, etc?
If it is indeed a heat-induced shutdown, and since you mention the machine was just received (new or just new-to-you?), you may wish to contact Service to discuss with them. Normally, a new machine shouldn't have thermal issues as the fan/heatsink is clean and the thermal grease is new.
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06-20-2013 04:36 AM
Download CPUID HWMonitor. Do your normal stuff, and watch the temps while you do your work.
It would also be great to install CPUID CPU-Z to watch CPU frequency. If you see it's throttled to lowest frequency and still running very hot, it means heat is causing the thermal shutdown.
If you successfully pass this, try set BIOS settings to Legacy mode, and boot a live USB with Ubuntu on it. If Ubuntu works fine, then it means you probably have a virus or corrupt driver.
Can you also post your logs of Windows Event Viewer? Right-click where the start orb used to be, launch Windows Event Viewer.
Export all 4 logs, specially the SYSTEM log I want to read and analyze for you.
Personal website: ThinkScopes
06-21-2013 05:35 PM
I downloaded the two programs and it seems as though at the hardware (especially the first graphics card) is running quite hot. I'm not sure what temperatures they should be running at, though, so it is hard for me to tell. Is there some sort of reference value for how hot the hardware should be while watching video etc? Thank you so much for the help!
06-21-2013 06:16 PM
On my y470, watching 1080p flash videos results to a temperature of 50 - 60 degrees Celsius while gaming skyrockets it to 85-93 degrees. Normal web browsing is around 40 - 50 degrees.