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Imjustaguy
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Posts: 26
Registered: ‎07-16-2015
Location: US
Views: 868
Message 1 of 5

y510p - keyboard problem

Hi all,

 

Last night, my keyboard suddenly decided it didn't want to work. The following keys rarely work (occasionally after hitting them a gazillion times): 0 (wow it worked just now), p (using on screen keyboard, now 0 is not working so I need onscreen to close these parentheses), colon/semicolon key, and slash/question mark key. 

 

I really hoe this is not a hardware issue as this comuter isnt even 2 years old yet, and having a functioning keyboard is kind of essential. Esecially when some of the affected keys are in your assword... Not sure if the 4 affected keys are connected hysically and thats why theyre acting u together, or if this could have something to do with the fact that the issues arose immediately after some Windows udates. 

 

I would immensely areciate any hel ! Thank you!

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

My edit back...thanks bro, definitely wasnt clear enough.

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Posts: 8,133
Registered: ‎11-30-2015
Location: PH
Views: 851
Message 2 of 5

Re: y510p keyboard problem

Hi Imjustaguy , 

 

Welcome to the Community Forums. 

 

Better to isolate hardware issue from software is to make the computer boot on a rescue media and try typing from it . Using an external USB keyboard and onscreen keyboard further isolate probability of a bad keyboard specially if same thing fails in BIOS (like test typing the affected letter in security password  but NOT to save it , for testing only) .

 

Update us how it goes. 

 

Regards

 

Mod's Edit: Updated Subject line.

 



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Imjustaguy
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Posts: 26
Registered: ‎07-16-2015
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Message 3 of 5

Re: y510p keyboard problem

Thank you for getting back to me. 

 

However, I just noticed that there are 3 more keys (for a total of 7 that dont work (not sure if this is new or I just never noticed). Wow, that close arenthesis key works like 50% of the time!] The minus key, oen bracket, quote and comma key dont work either.

 

I lugged in an external keyboard and everything works fine on it. Same with onscreen keyboard.

 

I also tested in MiniX from Hirens Boot CD and under the assword thing in BIOS and the issue ersists...namely, the letter after o and before q and 0 dont work at all and the other several keys rarely work. 

 

So I guess this is is a hardware roblem, huh 

Sr Support Specialist
Posts: 8,133
Registered: ‎11-30-2015
Location: PH
Views: 795
Message 4 of 5

Re: y510p keyboard problem

Hi Imjustaguy ,

 

Greetings.

 

Yes , that only confirmed keyboard hardware issue and seing that it is also localized on certain area as P [ ]o 0 keys you would have to get the entire keyboard replaced . 

 

For the Part Number you may get fom the parts lookup page and match it from listed FRU on the hardware manual (page95).

 

Hope this helped answer your initial query. 

 

Regards



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Imjustaguy
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Posts: 26
Registered: ‎07-16-2015
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Views: 735
Message 5 of 5

Re: y510p keyboard problem

Thanks for the help. Though 2 days ago, evey key on my keyboard miraculously started working again. 

 

That being said, I'm a bit concerned that this issue may arise again, and at a time when it will literally kill me to not have a working keyboard. However, I'm not about to spend $75 on a keyboard replacement for a 1.8-year-old $1600 laptop. I guess I'll have to contact Lenovo next because I'm not very pleased.

 

 

Anyway, again, thanks for your help.

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