06-20-2011 12:13 AM
HI everyone. I just got my Lenovo Y570 last Saturday. I asked my relatives from Singapore to buy it for me. I live in the Philippines. So I have a problem. a really big one. And I am kinda pissed off about it because I was so excited at getting this. When I first booted up, after about 10 minutes, it freezed. I cannot do anything about it. I cant use the touchpad or keyboard and the pointer freezes. It is a hard hang. All I can do is to press the power button for about 5 seconds for it to reboot. Ive been having problems for the first time I used this laptop. It always freezes. All I can do is to press the power button 5 second for it to work again. I havent installed anything. I dont know if it is a driver issue or not. What do you think? I really dont want to send this back to Lenovo because I need this for college. Please help.
06-20-2011 12:09 PM
06-20-2011 01:01 PM
I already tried that and it didnt work. I set it up agan from the initial state but after it freezes up again. So I tried to update some of my drivers. When I updated my chipset driver, the freezing problem was gone for about 2 hours. And then it freezed again. Today, I installed some drivers like in my integrated graphics card. For about 2 hours again, it does not freeze. But just now, it freezes up again and again. All I can do is to do a hard reset. I do not know what to do next. Please help. I really dont want to send this to Lenovo back because I really need this for my studies. Im not sure if its the drivers or anything.
06-21-2011 04:34 AM
Hi. Thanks for answering. I really want to do that but I dont know how and Im afraid the motherboard would be fried. Is that necessary? I really dont know how. Im just a regular student who knows about the specs. I havent tried updating bios before. Would one key recovery work if the flashing is unsuccessful? I really dont want to brick my laptop.
06-22-2011 02:54 AM - edited 06-22-2011 02:56 AM
07-12-2011 02:58 AM - edited 07-12-2011 07:49 AM
I recently purchased an Lenovo IdeaPad y570 at Singapore, first day already encounter Hanging 5-10 Times, i bring the machine to Lenovo Service Center , and they do the full check and they can't do anything (Bad Service Center i ever had) , they give me diagnostic report, and said someone will call me to do Exchange 1 to 1 with my machine, but today i already must back to Indonesian, i don't know how the people who will do exchange 1 to 1 with me will contact me , can he/her contact my Indonesian Number or My Friends Number or Send Email to ********@yahoo.com (My E-Mail), i already call to Call Center (800-607-2047) From Singapore and give some detail , but i afraid that detailed not enough or someone at here have Singapore Lenovo Call Center staff Name Rendy (E-Mail or YM) because i talk to his with indonesian and smooth, when i already back to Indonesian, i realized i can't call to Singapore Call Center , what should i do?
and when i can do exchange 1 to 1 , how many days?
07-12-2011 10:07 AM
07-12-2011 10:34 PM
but lenovo service center can't do anything and give me the note to do exchange 1:1 with lenovo team , i don't know must wait how much days, and i can't call through to singapore lenovo call center from indonesia ...