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3 Posts

08-19-2018

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z575 no wifi help!

2019-06-16, 23:14 PM

Hi All! Here goes! Very frustrating situation!

I have a z575 I bought new less than 5 years ago. Windows 7 64 bit.

 

In spite of all my best efforts, it will not connect to WiFi. I haven't done anything such as add new software. I haven't done anything. It just stopped working.

 

It says the WiFi card is working properly. I just updated the drivers. I've uninstalled all my antivirus, turned the firewall off. Gone thru the steps and tried it that way. Nothing.

 

When I run the troubleshooter it says "There might be a problem with the driver for the Wireless Network Connection 11 Adapter." and "A network cable is not properly plugged in or may be broken."

 

When I look control panel,it shows 3 bars illuminated. I'm assuming this means the card is working but the info is not making the connection.

 

I bought a WiFi dongle. Tried that. Laptop didn't recognize that. No luck there.

 

This laptop works well other than this problem. I'm about to declare a hardware issue and replace the WiFi card.

 

I've done a ton of research and have come to the conclusion that this isn't an uncommon problem with this particular laptop. I also haven't seen anything that really pertains to the wifi just stopping. Things I've read generally indicate someone has made a change that caused the problem.

 

Does anyone have any suggestions to offer? You have no idea how much it's appreciated!I'm about at the end of my rope with this project. I've spent hours on this!

Thanks in advance!

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282 Posts

08-02-2018

US

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Re: z575 no wifi help!

2019-06-27, 3:30 AM

Hi MartRose.

 

Thanks for reaching us here in our community forums.

 

We'd like to know a few things. Could you tell us what kind of WiFi dongle that you tried using? Also, could you send us a photo of the WiFi driver from the device manager so we can take a closer look? Go to Device Manager > Expand Network adapters > Select and Right click your WiFi > Select Properties > Take a photo under the General Tab. Keep us posted.

 

Regards.



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3 Posts

08-19-2018

US

33 Signins

100 Page Views

  • Posts: 3
  • Registered: ‎08-19-2018
  • Location: US
  • Views: 100
  • Message 3 of 4

Re: z575 no wifi help!

2019-10-01, 21:22 PM

Hi! Thanks for your response. Sorry to be so long getting back to this. I just saw it today.

Well,the saga continues. I replaced the wifi card today so there aren't hardware issues but the problem continues.

The wifi dongle is Netgear N300 wifi USB adapter.

I'm attaching 2 photos. Wasn't sure which you wanted but the first one seems to lack info.

Thanks again. I'll check back much sooner this time.

 

 

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3 Posts

08-19-2018

US

33 Signins

100 Page Views

  • Posts: 3
  • Registered: ‎08-19-2018
  • Location: US
  • Views: 100
  • Message 4 of 4

Re: z575 no wifi help!

2019-10-03, 17:36 PM

I wanted to add this to my above post.

I know the wifi switch is on.

 

I found and ran a wifi card troubleshooter. I ran the manual diagnostic tool. The first two items passed. Those are Wireless hardware is enabled and Driver is loaded NETwNs64 Version: 14.2.0.10. The third one failed and that was the Radio Test.

 

I'm attaching a photo. This tells me that the wifi is functioning properly but not getting out of the machine.

 

I'm don't have any idea how to proceed from here and I'm assuming this is my problem. Maybe so, maybe not.Thanks in advance for any advice.

 

 

 

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