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23 Posts

10-15-2019

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integrated Camera T480s driver issues on Windows 10, Enterprise 1803

2020-06-17, 14:31 PM

We have had increasing reports from users that the integrated webcamera in MS Teams does not work or has interruptions after a few minutes. 

During a MS Teams meeting, webcam may not function or may cease functioning part way through the meeting, requiring a PC restart to resolve

T480s need to rollback to driver version: 10.0.16299.20027

We have identified the following:

  1. If a user starts their notebook and tries Teams meeting before anything else = camera will fail
  2. If a user starts their notebook and uses any application with their camera (e.g. Skype) and then try Teams.. it works

 

NOTE: This is only for devices with Realtek camera

 

Is this a known problem or how can we prevent the new driver from causing the problems in the future?

 

Thanks!

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1557 Posts

03-03-2016

US

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Re:integrated Camera T480s driver issues on Windows 10, Enterprise 1803

2020-06-20, 1:55 AM

@Sdidi 

 

The latest version of the drivers available through the catalog are from 2020-05-12, where we repackaged the driver from 2019-05-29 to address an vulnerability in our installer.  How long have you been experiencing this issue?  I would also like to confirm the version of the driver that resolves the issue as 10.0.16299.20027?  I do not see in where Lenovo has offered 16299.20027, but I do see a package where we offered 16299.20037.  I will pass this along to the team managing this product for further review.

 

TLawson

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23 Posts

10-15-2019

CH

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Re:integrated Camera T480s driver issues on Windows 10, Enterprise 1803

2020-06-23, 7:01 AM

The earliest incident occurred in May 2020, we tested the current driver and one version back and both caused the same problems.


The driver version (rollback) is 10.0.16299.20027: 

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1 Posts

07-02-2020

AU

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Re:integrated Camera T480s driver issues on Windows 10, Enterprise 1803

2020-07-02, 0:32 AM

Just confirming - we found exactly the same issue, with a rollback required to the 16299 driver for Realtek cameras in order to use Teams on Windows 10 1803.

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