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23 Posts

02-23-2018

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Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-15, 21:03 PM

When I try to connect through "Paired Bluetooth Devices" and click "enable paring mode" I get a pop for "Pairing mode active. go to bluetooth settings on your phone or tablet to connect to kitchen display". My bose soundtouch SA-5 does not have a display. It is in pairing mode through the soundtouch app as "ready to pair". I've always connected through bluetooth on my phone to activate the pairing with bluetooth audio previously. I've found otherwho have made this work with soundtouch 10 speakers so not sure what I am doing wrong? Thank you.

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619 Posts

08-02-2018

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Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-16, 5:02 AM

Hi Thomas24680!

 

Welcome to the Community Forums,

 

You may want to check this similar discussion regarding Bluetooth Speaker pairing in Smart Display. A workaround has been provided on the thread to use the cast function on the Lenovo Smart Display to cast audio to external Bluetooth devices. This function is only applicable to cast enable receiving devices. You may want to check the Bluetooth speaker that you're using if it's cast enabled.

 

Regards,

 

 

Moderator comment: Link above expanded for transparency.

- https://forums.lenovo.com/t5/Smart-Display-with-Google/Bluetooth-to-unrelated-speaker/m-p/4168119?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20180916_20180916050249&linkId=56924793#M132?CID=ww:lenovosocial:20x9m6



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619 Posts

08-02-2018

United States of America

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  • Message 2 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-16, 5:02 AM

Hi Thomas24680!

 

Welcome to the Community Forums,

 

You may want to check this similar discussion regarding Bluetooth Speaker pairing in Smart Display. A workaround has been provided on the thread to use the cast function on the Lenovo Smart Display to cast audio to external Bluetooth devices. This function is only applicable to cast enable receiving devices. You may want to check the Bluetooth speaker that you're using if it's cast enabled.

 

Regards,

 

 

Moderator comment: Link above expanded for transparency.

- https://forums.lenovo.com/t5/Smart-Display-with-Google/Bluetooth-to-unrelated-speaker/m-p/4168119?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20180916_20180916050249&linkId=56924793#M132?CID=ww:lenovosocial:20x9m6



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

0 person found this solution to be helpful.

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11802 Posts

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  • Message 3 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-16, 7:41 AM

Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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23 Posts

02-23-2018

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Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-16, 15:24 PM

When you say cast are you refering to a google standard similar to chromecast? This is not bluetooth. Bluetooth is not a google transmission standard. Are you saying the product is not compatible wit transmitting bluetooth audio to another device. Also under "choose default speaker from music and audio" I have no option to pair bluetooth device for the lenovo smart display.

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23 Posts

02-23-2018

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Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-16, 15:33 PM

Per the link you sent this is not an actual solution. Disappointing to see google leave control and updates for this upto third part vendors. I thought this was just a hardware terminal for google software. Beware buyer per the link you sent it is explicit it is now bluetooth transmitting compatible. Please notify the community once these updates have been made similar to actuall google devices. Which google made a smart screen and could still return this for a google product....

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5475 Posts

04-19-2012

Slovakia

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  • Message 6 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-17, 12:01 PM

,

 

As mentioned by , the Smart Display does not output, you can cast to it but not connect Bluetooth speakers to it. 


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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23 Posts

02-23-2018

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  • Message 7 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-18, 4:07 AM

This is not a solution. This is just stating the product is not compatible and comparible with features of google home devices.

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5475 Posts

04-19-2012

Slovakia

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  • Message 8 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-09-19, 9:18 AM

,

 

Thank you for your feedback, but this is exactly the answer to your question. The device does not currently support this. There is no workaround to making this work.

 

I would encourage you to send feedback to google using the voice command "feedback."


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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2 Posts

10-26-2018

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  • Message 9 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-10-26, 21:32 PM

Just came here looking for a solution to this problem and all I can say is "wow!"   You can't connect an external speaker of any sort to the "
Smart" display?   I don't know what to say to this especially considering just how poor the audio of the unit is.   

 

Sigh.  Guess I'll be sticking with the Amazon Show gen2, it can link to external speakers but doesn't need to as the sound quality is significantly better than the Smart Display.   And I was really excited about getting into the Google echosystem using the Lenovo device.

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8 Posts

08-05-2018

United States of America

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  • Message 10 of 14

Re: Can't connect Lenovo Smart Display to Bose SA-5 sountouch speaker.

2018-10-26, 23:45 PM

I know, right? It's ridiculous. I wish I thought the new update would solve this problem, but I've not read anything that makes me think it will. I wish I'd never bought it.

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