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Can't find new WiFi after factory reset

2020-06-28, 3:18 AM

I upgraded by Wi-Fi to a TP-Link AX6000 with Wi-Fi 6 support. I had to reset my 10 inch Smart Display to change the Wi-Fi SSID/password. While this worked with all my google products (including a new google nest hub) the Smart Display hangs up when it tries to connect to the Wi-Fi. The Google Home app tells me something went wrong and the Smart Display eventually gives up and reverts to the "get the app" screen. Help!

 

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Re:Can't find new WiFi after factory reset

2020-06-29, 13:34 PM

Hi @GlennH306,

 

Welcome to the Community!

 

Have you tried restarting your router? Lenovo Smart Display may experience connectivity problems on 5GHz band, I recommend trying to change your WiFi band to 2,4GHz.

You can also try moving the Display closer to the router and see if there is any change.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


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Please do not ask me questions by Personal Message; questions belong in the forums.



Proszę nie zadawać mi pytań przez wiadomości prywatne, publikując pytanie na forum masz większe szanse na otrzymanie odpowiedzi, a być może pomożesz również komuś, kto ma podobny problem.



Lütfen, sorularınızı bana kişisel mesajlarıyla göndermeyın, sorunuzu foruma yazınca cevabınızı daha hızlı alacaksınız, ayrıca aynı sorunu yaşayan diğer kullanıcılara yardımcı olabilirsiniz.

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Re:Can't find new WiFi after factory reset

2020-06-29, 13:40 PM

I have restarted the router, did not resolve the issue. I am using the 2.4 band only (The 5 has a different SSID). And I have tried moving it closer without success (and it was working before in that same spot with my previous wifi router).

 

 

 

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Re:Can't find new WiFi after factory reset

2020-06-30, 13:37 PM

Hi @GlennH306,

 

Try performing the factory reset of the device again and reinstalling (deleting and downloading it again) Google Home app on your phone. Then link the device with the app from the very beginning.

 

Let us know how it goes :)

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe   Moto English



Please do not ask me questions by Personal Message; questions belong in the forums.



Proszę nie zadawać mi pytań przez wiadomości prywatne, publikując pytanie na forum masz większe szanse na otrzymanie odpowiedzi, a być może pomożesz również komuś, kto ma podobny problem.



Lütfen, sorularınızı bana kişisel mesajlarıyla göndermeyın, sorunuzu foruma yazınca cevabınızı daha hızlı alacaksınız, ayrıca aynı sorunu yaşayan diğer kullanıcılara yardımcı olabilirsiniz.

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Re:Can't find new WiFi after factory reset

2020-06-30, 15:29 PM

Still no success. I followed those steps 3 times, on both the 2.4 and 5 bands, and once after deleting wifi and location data in the app before deleting the app itself. It still fails in the same place, trying to establish a wifi connection to my router.

 

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Re:Can't find new WiFi after factory reset

2020-06-30, 21:00 PM

I tried this with a different wireless router and it worked! There is something in the configuration of my new router that is stopping it from configuring!

 

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Re:Can't find new WiFi after factory reset

2020-07-01, 3:00 AM

I resolved this by changing the settings in my TP-Link router, as described in their community article describing what to do when a few devices can't connect. I changed the wifi settings and configured my Smart Display successfully. I later changed everything back and the Smart Display continues to work fine.

 

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Re:Can't find new WiFi after factory reset

2020-07-01, 8:06 AM

Hi @GlennH306,

 

I'm glad to hear that you were able to solve this problem :) Could you please specify which settings solved the problem?

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe   Moto English



Please do not ask me questions by Personal Message; questions belong in the forums.



Proszę nie zadawać mi pytań przez wiadomości prywatne, publikując pytanie na forum masz większe szanse na otrzymanie odpowiedzi, a być może pomożesz również komuś, kto ma podobny problem.



Lütfen, sorularınızı bana kişisel mesajlarıyla göndermeyın, sorunuzu foruma yazınca cevabınızı daha hızlı alacaksınız, ayrıca aynı sorunu yaşayan diğer kullanıcılara yardımcı olabilirsiniz.

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5 Posts

06-28-2020

US

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  • Message 9 of 10

Re:Can't find new WiFi after factory reset

2020-07-01, 15:48 PM

I followed the recommendations in the TP-Link Community article https://community.tp-link.com/en/home/forum/topic/200588 "Failed to connect some devices to TP-Link wireless router, but all the others work properly?"

 

0 person found this solution to be helpful.

This helped me too

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1837 Posts

01-10-2019

SK

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  • Message 10 of 10

Re:Can't find new WiFi after factory reset

2020-07-02, 6:29 AM

Hi @GlennH306,

 

Thanks for providing the solution! It might be helpful for other users :)

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe   Moto English



Please do not ask me questions by Personal Message; questions belong in the forums.



Proszę nie zadawać mi pytań przez wiadomości prywatne, publikując pytanie na forum masz większe szanse na otrzymanie odpowiedzi, a być może pomożesz również komuś, kto ma podobny problem.



Lütfen, sorularınızı bana kişisel mesajlarıyla göndermeyın, sorunuzu foruma yazınca cevabınızı daha hızlı alacaksınız, ayrıca aynı sorunu yaşayan diğer kullanıcılara yardımcı olabilirsiniz.

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