I'm a first year in college and I've been very excited to bring my alarm clock with me. I've been having issues all semester with trying to connect my Lenovo Alarm Clock to the Wi-Fi. I've tried all of my school's Wi-Fi options but all of those options have come with their own errors. 

My mobile device is required to be on the same Wi-Fi address as my alarm clock in the Google Home App, but I've had issues with connecting my clock to all of these options. 

I'm not exactly sure what the error is but my best guess is that this is an issue with the firewall/the encryption within the networks. Any guidance would be greatly appreciated, thank you!!

Hi JustHillary,

I'm sorry to hear about the issues you're experiencing with connecting your Lenovo Smart Clock to your school's Wi-Fi. It's possible that the network settings at your school are causing these issues, as some networks have additional security measures that can interfere with the connection of smart devices.

Here are a few steps you can try:

1. Reset your Lenovo Smart Clock. This can often resolve any connectivity issues.
2. Try connecting to a different network. If possible, try connecting your Smart Clock to a different Wi-Fi network to see if the issue persists. This can help determine if the problem is with your school's network or the device itself.
3. Contact your school's IT department. They may be able to provide guidance or adjust the network settings to allow your Smart Clock to connect.

If you're still having trouble after trying these steps, please don't hesitate to reach out to us again. You can also visit our Lenovo Support website for more help.

Best regards,

Arjay1_Lenovo

Hi, we have provided some steps to try, please check and let us know if you still have issues.

Thanks,
Arjay_Lenovo