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16 Posts

04-28-2021

Viet Nam

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  • Message 31 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-02, 14:52 PM

Which software do you run to flash, mate??

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14 Posts

04-15-2021

France

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  • Message 32 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-03, 18:06 PM

fastboot from adb minimal but the bootloader is locked so..... Mktools etc... I sent my device to vendor for a refund i don't have it anymore. Adios Lenovo you suxxx.

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1 Posts

05-04-2021

France

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  • Message 33 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-04, 14:05 PM

Hi !

 

Same here in France (idk if that matter).

 

The price of this is too high for this kind of problems and I don't want to have to flash it and give my time for it.

Fortunately, mine is still under warranty so I will return it for a new one.

Hope the new one will not have the same issue...

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16 Posts

04-28-2021

Viet Nam

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  • Message 34 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-05, 3:48 AM

Mine is no longer under warranty and the device isn't distributed in my country. I have no **bleep** idea how to get it worked. Sigh!!

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1 Posts

06-26-2016

France

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  • Message 35 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-05, 10:24 AM

Hello,

First-time poster here too.

 

I don't know if somebody notice it, but for a few day, situation is back to normal last week.

All functionality was ok.

 

And since Sunday (for me), again problems... screen is frozen, unresponsive command except from voice.

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8 Posts

04-14-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 36 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-05, 11:01 AM
Lenovo, any news on a fix for our expensive door stops?
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16 Posts

04-28-2021

Viet Nam

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  • Message 37 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-07, 10:08 AM

Haha it's funny that those staff still replied to new thread but chose to neglect on this one. Pathetic support.

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1 Posts

05-11-2021

Canada

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  • Message 38 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-11, 16:29 PM

Same issue here - two 7" devices.

On both screen freezes randomly.

The device seems to still work but the screen is stuck showing the time of the freeze or whatever picture it was displaying at the time.

 

Seems like a firmware issue.

 

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5227 Posts

01-10-2019

Slovakia

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  • Message 39 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-13, 9:04 AM

Hi all,

 

Sorry for the delay in my response. We are monitoring this thread and this issue is being investigated by Google.

 

We would like to ask you to share feedback about this issue - if possible using the voice commands on your devices and if it is not possible using the Google Home app on your phones. To send feedback using the Google Home app just follow the steps shown below:

 

The information shared in your feedback will help us to solve this issue faster.

 

Thank you,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
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Szukasz informacji o produktach Lenovo?

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16 Posts

04-28-2021

Viet Nam

32 Signins

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  • Posts: 16
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  • Message 40 of 59

Re:Latest Firmware Update Causing Screen Freezes on Smart Hub 7/10? Or something more?

2021-05-13, 12:23 PM

Okay, feedback sent via phone app.

I hope a possible solution may be realized soon.

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