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23 Posts

02-23-2018

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Lenovo Display Not Compatible with Speaker Groups

2019-01-07, 13:04 PM

When I connect the 10" lenovo smart display as a group with other chromecast enabled devices It will constantly connect and reconnect. Is this device compatible with other google home devices. Has anyone found a solution to make the product actually work?

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5477 Posts

04-19-2012

Slovakia

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-01-07, 15:43 PM

It is compatible, and I have it up and running with no issues.

 

a couple of questions,

 

What firmware number are you on?

 

What have you tried to troubleshoot this?


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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23 Posts

02-23-2018

United States of America

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-01-08, 22:59 PM

About device has Version 4.41.16+prod 1.1.0.510817

 

I tried restarting the device and worked again after but then latter again having same issues of music turning on/off, while others are playing.

 

What else can I do to troubleshoot this?

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5477 Posts

04-19-2012

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-01-08, 23:08 PM

I would go ahead and remove all devices from the Google Home App and then add all of them again.

 

Start with the Smart Display.

 

 


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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6 Posts

12-21-2014

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-05-08, 4:02 AM

I can confirm there are problems with speaker groups.

 

For me, the issue is with using the speaker group for "the latest news" during a morning routine.  The Lenovo device will stutter as the news preps to play and it ends up that ONLY the Lenovo device plays the news.  Other speakers in the group do not play anything.

 

Other audio apps seems fine (Pandora, Google music), but latest news does not work.

 

Recreated speaker group.  Factory reset Lenovo.  Rejoined Lenovo.  And other similar troubleshooting did not change behavior.

 

 

 

 

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5477 Posts

04-19-2012

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-05-13, 11:15 AM

Checking with Google, will keep you updated once I hear from them.


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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6 Posts

12-21-2014

United States of America

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-05-13, 14:23 PM

Thank you Miguel.  Looking forward to updates

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5 Posts

05-28-2019

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  • Message 8 of 24

Re: Lenovo Display Not Compatible with Speaker Groups

2019-05-28, 14:41 PM

Having the same issue here. It started after the R4 update. If you unplug the Smart Display, all of the other Home devices will go back to playing the news normally.

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6 Posts

12-21-2014

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Re: Lenovo Display Not Compatible with Speaker Groups

2019-05-29, 17:20 PM

Miguel, any word from Google?  Thanks in advance.

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5477 Posts

04-19-2012

Slovakia

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  • Message 10 of 24

Re: Lenovo Display Not Compatible with Speaker Groups

2019-05-31, 10:58 AM

,

 

The issue is still under investigation, would you mind sharing feedback on the device using #speakergroup?

 


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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