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04-21-2020

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Lenovo Smart Display 8 in DUO image size

2020-04-21, 16:31 PM

I don't know if this is because of a software update, but my picture in a DUO call is suddenly square instead of a rectangle.

The person on the other end sees my picture with the top and bottom cut off. 

They have software version 18.27.22+prod.1010.05961409.

I have software version 22.81.37.304519191.

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3284 Posts

01-10-2019

SK

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Re:Lenovo Smart Display 8 in DUO image size

2020-04-22, 9:18 AM

Merhaba @billo4th,

 

Welcome to the Community!

 

Is the picture cut so that you are not visible? Could you please provide some screenshots illustrating the issue?

 

Thank you,

 

Ala
Polish, Turkish & Smart Home Community Lead


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Re:Lenovo Smart Display 8 in DUO image size

2020-04-22, 14:32 PM
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Re:Lenovo Smart Display 8 in DUO image size

2020-04-23, 9:03 AM

Hi @billo4th,

 

Thanks for providing the pictures.

 

It does look like a difference between two different firmware versions, although it could be connected with the updates of the DUO app as well. Would you like to share some feedback about the change? It seems to me that both images are quite clear, but it's only my impression. If the change causes any problems for you, please let me know in this thread.

 

Thank you,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
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Re:Lenovo Smart Display 8 in DUO image size

2020-04-23, 16:04 PM

I don't like that the view of myself on my display is no longer a true representation of what the connected viewer is seeing. 

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Re:Lenovo Smart Display 8 in DUO image size

2020-04-27, 8:35 AM

Hi @billo4th,

 

I understand, thank you for sharing your feedback. You can also share your feedback directly with Google using your Smart Display (by voice command or through menu available on the touch screen).

 

Thanks,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
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5 Posts

04-02-2019

GB

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  • Message 7 of 8

Re:Lenovo Smart Display 8 in DUO image size

2020-05-06, 7:37 AM

Is there a summary of what's changed with the latest update anywhere?

 

As well as the change to Duo (which I agree is annoying), I notice that the timer display has changed and I was wondering if anything else has?

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1 Posts

05-09-2020

ES

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  • Message 8 of 8

Re:Lenovo Smart Display 8 in DUO image size

2020-05-09, 15:01 PM

I am also having the same issue on a Smart Display 8. Starting a few days ago, the Duo window has changed the format, and the people on the other side of the call reports my video is really low quality.

I have checked my Internet connection is ok, and also restored the display to factory settings, but issue persists.

 

Regards

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