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38 Posts

08-18-2019

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Lenovo clock stops playing music after 5-10 minutes

2020-03-02, 18:09 PM
I've been having a problem with my Lenovo clock just randomly stopping music whether cast from a device or started by voice. I have tried resetting the clock numerous times and even tried resetting the device I was casting from. I have had this problem with GPM, Spotify, Tidal, and YTM. Recently I replaced my router thinking maybe it was a weak wifi signal but after upgrading I am getting 300-400mbps on 4 different devices sitting by the Lenovo clock so wifi isn't the problem either. Anyone else having playback stop randomly? I read that Spotify was giving some users problems but I'm seeing this from 3-4 different sources.
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6 Posts

03-14-2014

United States

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Re:Lenovo clock stops playing music after 5-10 minutes

2020-03-03, 7:42 AM

I have a similar problem but this normally only happens when I’ve set a streamed radio alarm. The radio station just stops playing at a random time during the 59 minutes the alarm should be played for. Not sure if these are related?

 

richard

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3348 Posts

01-10-2019

SK

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Re:Lenovo clock stops playing music after 5-10 minutes

2020-03-03, 14:51 PM

Hi @Brian_Harp,

 

Thanks for posting in the Community!

 

Does the issue occur every time you are playing some music on the Smart Clock or does it happen randomly? I was trying to reproduce this on my device and I wasn't successful so far. I played music on Spotify both casting from my phone and using a voice command. The music played until I stopped it. Can you try uninstalling your Google Home app and reinstalling it again?

 

@RichardG It's hard to say if these two issues are related. The broadcast is supposed to last 59 minutes, but is stops randomly anytime before that - is that right? How long does the broadcast last? Is it always the same? Could you please give me more details? What app are you using for playing radio? Did you try different radio stations or is it always the same one? 

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


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199 Posts

03-14-2019

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Re:Lenovo clock stops playing music after 5-10 minutes

2020-03-03, 16:36 PM

This has been talked about with the Lenovo smart display also .
If your clock is on 5g switch it to 2.4ghz cause it tends to go further and not be restricted by walls or other things. 
Just a suggestion . 

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38 Posts

08-18-2019

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Re:Lenovo clock stops playing music after 5-10 minutes

2020-03-04, 4:56 AM

I am currently connected to the 2.4ghz band on my router. The clock isn't a video displaying device and never saw the reason for 5ghz speeds.

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38 Posts

08-18-2019

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Re:Lenovo clock stops playing music after 5-10 minutes

2020-03-04, 4:59 AM
It happens almost every time I cast something by voice to the clock. Whether its reading my kid a bed time story off Google Play Books or casting from YouTube Music/Google Play Music it will play for a few minutes then stop. The length of playing time will vary but it will stop, then if I restart it it usually plays, after waking my kid up when the lullabies stop. She had a cheap Insignia smart speaker in there before the Lenovo clock and it didn't suffer from these problems.
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3348 Posts

01-10-2019

SK

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Re:Lenovo clock stops playing music after 5-10 minutes

2020-03-04, 12:59 PM

Hi @Brian_Harp,

 

Thanks for your answer.

 

Have you tried reinstalling the Google Home app? If the problem will still persist, please provide your firmware version, so that we can do some further testing. As I mentioned before, I tried to replicate the issue on mu Clock, but I wasn't successful so far.

 

Thank you,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
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2 Posts

04-27-2020

CA

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  • Message 8 of 25

Re:Lenovo clock stops playing music after 5-10 minutes

2020-04-27, 3:06 AM
I have this same problem. Ask google to play music get “sorry something went wrong”. I have had this clock since Christmas and played Spotify and the radio on it and had no issues until literally this week. I have tried voice command, will play the radio but not Spotify. I have tried uninstalling and reinstalling Spotify on my phone, tried to force the connection from Spotify on my phone: it plays the music for a minute then goes quiet. I don’t know what to do with it anymore
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2 Posts

04-27-2020

CA

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  • Message 9 of 25

Re:Lenovo clock stops playing music after 5-10 minutes

2020-04-27, 4:00 AM
Updated to Google Home app on my phone and that seemed to fix the problem
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1 Posts

05-02-2020

US

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  • Message 10 of 25

Re:Lenovo clock stops playing music after 5-10 minutes

2020-05-02, 3:28 AM

I'm seeing these same problems.  I've only had the Lenovo Smart Clock for a week now.

 

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